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martwright · ‎17-01-2022

my hub is old and cranky. others seem able to upgrade but my attempts just get bogged down using the various links that have been suggested.

John_GS · ‎23-01-2022

Hi martwright,

Thanks for joining me on PM. Just to update the thread, the engineer visit was booked in. This can be tracked and re-arranged if needed, in your online account

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment

John_GS
Forum Team

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jbrennand · ‎17-01-2022

VM will only upgrade Hubs if they are actually faulty. What does "cranky" mean in this context

Why do you want it upgraded? What problems are you having with it?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Andrew-G · ‎17-01-2022

@jbrennand VM will only upgrade Hubs if they are actually faulty.

"He fell down the stairs, yer honour"

legacy1 · ‎17-01-2022

How would you like a hub 5? why yes I would love one...

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BQM, Test for outgoing ports and SSL/L2TP VPN test

jem101 · ‎17-01-2022

@legacy1 wrote:
How would you like a hub 5? why yes I would love one...

Seriously? Why?

legacy1 · ‎17-01-2022

@jem101 wrote:
@legacy1 wrote:
How would you like a hub 5? why yes I would love one...
Seriously? Why?

Works fine in modem mode doesn't it?

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BQM, Test for outgoing ports and SSL/L2TP VPN test

jem101 · ‎17-01-2022

Probably yes, but would it give you anything you don’t have now?

At best no improvement, at worse, well ….. read some of the threads!

martwright · ‎17-01-2022

Thanks for replying John.

Cranky as in increasing amounts of buffering to the extent of making watching online content a lottery. Resetting almost daily but unsure of the benefits.

Other threads suggest that irrespective of problems, this model can be replaced - the Virgin Media site itself has offered me a free upgrade and then I get the 'oops' message. I have been unable to speak to a human direct despite my best efforts, so am hoping that my plea will be heard by a Moderator on this site as they seem to be ale to resolve such impasses!

Martin

jbrennand · ‎18-01-2022

A VM person will pick this up in a day or two and should be able to help. Note they may well replace an old Superhub with a like for like refurb unit - rather than an upgraded new one.

Whilst waiting.... are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

legacy1 · ‎18-01-2022

@jem101 wrote:
Probably yes, but would it give you anything you don’t have now?

I don't have a way to get a free upgrade in speed over 100Mb plus more downstream channels

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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can't upgrade my old vmdg480 hub