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can't get access to my HUB 3.0 settings

MrChi
Tuning in

Hi everyone.

So in brief. I'm connected to my hub via an ethernet cable. Open a browser and type the 192.168.0.1 ip and went into a virgin page where I'm asked for the password written below the hub (the one to access the settings) but it keeps saying that it is the wrong password.

The password has never been changed so I don't know what's happening. Any help, please?

Thank you very much in advance.

7 REPLIES 7

jbrennand
Very Insightful Person
Very Insightful Person
Try over wifi. Try another browser. Try another device.

If it all fails then pinhole reset the Hub to reset the password to that on the base sticker

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thank you so much for answering.

I have tried all you said, starting by reseting but nothing worked.

legacy1
Alessandro Volta

So you need a new hub.

Either some hubs don't match their password when reset but are corrected to match and then uncorrected when reset or you just want a new hub.

I think VM should by default not have or need a password on reset   

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Thank you. I will contact them on the phone tomorrow.

Hello MrChi.

Hope you are okay.

Just wanted to pop on here and see if you have been able to call?

If not please let me know and I can happily take a look at this for you.

Gareth_L

Thank you Gareth.

Yes, I was on the phone with the customer service. A new hub will be sent they said.

Thanks again.

Hi Me Chi, 

Thanks for coming back and taking the time to update us. 

We're happy to hear a new hub is being sent out for you. 

If you have any further issues, don't hesitate to pop back to us. We're here to help and support you where we can. 

Many thanks, 

Kath_F
Forum Team

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