broadband

[mario3]

why is it that every time virgin media say they are fixing something just make it worst? for a week now after you were working in the area , iv had hardly no internet, and i am paying for a service that im not getting, i dont have the time to be doing this all the time , please sort this out.

[jbrennand]

Maybe it was another one of these...

[Zach_R]

Hi @mario3,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear you're facing some broadband issues recently. I've checked over the systems on our end, and I'm unable to see any known issues with the line at the moment to be causing this. How are things for you today?

Thanks,
 

[mario3]

well its still not working comes on every now and then , back to the normal rubish internet.

[jbrennand]

Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables?

If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

[Ashleigh_C]

Hi there @mario3

Thank you for popping back to us and we are so sorry to hear that this issue has been on going. 

Are you able to confirm the question that our community member @jbrennand has asked? 

Thank you. 

[mario3]

this has been going on for years,   i had a new modom few years ago , made no diffrence, i got 100mb upgrade made no diffrences. iv had cable guy come over , one say its from out side problem the over said nothings wronge , problem still carried on . last year after making few complents on here everything was good for about a year or so then i got a text message saying they were doing maintence work after that back to constance intermitent internet and sometimes the phone also will not work... been a month now , and i dont have time to be chaseing this up all the time all i know is that im paying for this and end up use my mobile phone to thether.... and yes plugging the cable straight into the moden makes no diffrence.... a few friend seem to be having issue at the moment to in diffrent areas from me.

[John_GS]

Hi mario3

Thanks for coming back to the thread.

I've tried to do a system check today but it's showing it cannot connect to the router. Is it turned off at all? If so, please pop it on for us, let us know and we can run some diagnostics to help sort this out.

Best,