hub been flashing green since 2.30pm today. did all the usual, reset, switched off and on, restarted. Still green flashing. So used DATA on phone to check service status. No problems in area. Ran the test it suggested, nothing happened.
Rang "help", on hold 10 mins only to be told wrong department, another 10 minutes to be told "have you told faults about this" "Obviously not or I would not be talking to you" - another 10 minutes on hold.
Got through to a frankly rude bloke with a non-uk accent who I think said "the internet has an intermittent fault until 4th September.". I asked why it is not showing a fault in this area when i log into my account - answer "well its showing a fault on my screen !" I asked about compensation Answer - "thats up to offcom" "well how much will it be" "thats up to offcom". Well can i get free data on my phone to use that as a hot spot. "thats up to virgin media, thats not us, I can put you through if you want". At that point i gave up as i had enough of his attitude.
Checked on friends computer - still showing as NO FAULT in my area even when i login to get a more accurate reading.
When i tried to do the test thing from her computer it says my hub is off - it is not - i left it on !!
All i want is for Virgin Media to be honest - if there is a problem show it on the website !!!
Thanks for coming back to me. The website would be in the process of updating itself, but apologies again for this as I can understand the frustration it would cause. The fault fix time is estimated so it can go either way I'm afraid.
From checking today, it appears everything is now fine. Can you confirm?
The automatic compensation doesn't apply for SNR faults, as this is an intermittent issue.
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