on 22-02-2023 22:12
I have followed all the suggestions for checking leads and fittings and have done both a soft reset (unplug, plug back in) and a hard full reset.
I am only 3 months into the contract and I have a new router that is located close to me. I have no other devices connected or running apart from my laptop.
However; and this seems to be happening more and more frequently. Is that the connection drops out. No warning lights come up on the hub, which carries on showing a white light.
The signal drops out for anything from 30 seconds to a couple of minutes, and kicks the connected devices off connection, meaning i have to manually reconnect everytime.
There is no reported issues in my area.
I tried to contact virgin online but had no response
on 22-02-2023 22:24
on 22-02-2023 22:27
Hi,
I have nothing i can connect an ethernet cable to. But it seems to affect all the devices connected to the wifi at the same time, so i know it is not a hardware issue on my devices
on 23-02-2023 14:47