Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 40 kudos

Resolved! Hub 3.0 frustrations - WiFi and Connect App

Hi, has anyone expereinced and resolved the following. I've a Hub 3,0 which is ~4 years old and 3 Pods. Firstly for almost 2 years when my Hub 3.0 needs a reboot (when the WiFi connections get lost in the Mesh) or a VM driven reboot, this will take 2...

New fiber optic cable required

I have the Sagemcom Hub 5X and unfortunately the white fiber optic cable between the internal box and the hub has been damaged. This isn't the coax cable which seems to be the only one that I'm being offered when calling customer services. This is th...

Hub 5 & Deco S4

Hi,I've recently signed up with VM and have got the Gig1 Volt Fibre Broadband package. I have the Deco S4's and wanted to connect them to the Hub 5 and use them as Wi-Fi's (I know I wont get 1gig speed over wifi with these) and I was going to connect...

Ish24 by Tuning in
  • 11 replies
  • 0 kudos

Move Virgin router upstairs

Hello,Is it possible to be put in touch with someone who can book an engineer visit to have my Hub 3 moved upstairs? I'm aware there is a fee associated with this and I'm happy to pay it.Best regards,L

Conwell by Joining in
  • 2 replies
  • 0 kudos

Narrow Broadband Width

Hi,When I use Zoom (I teach using Zoom) both myself and Clients are seeing messages about me having Narrow Broadband Width and this can make images intermittently stutter and stop.  I do use a booster between my Hub which is downstairs and my Studio ...

Severed cable

How can I speak to a human being at Virgin Media?   My cable has been severed so I have no Internet or phone, and the mobile network signal is poor where I live.  I've tried online, but when I enter my location and account holder name they reply with...

Teho03 by Settling in
  • 2 replies
  • 0 kudos

No internet

Had no internet since Sunday evening, the system says one minute an intermediate problem in my area, go on again it says no issues go on again and says we can't connect you.

Nogood by Joining in
  • 1 replies
  • 0 kudos

Appalling Customer Service

Hi,I’m posting here because I’m running out of patience and options with VM. I have experienced loss of service (currently paying for Gig1 broadband) since the 8th Feb. I was not told I needed an outlet port for the Hub either, not a problem. Enginee...

AJKeegs by Joining in
  • 1 replies
  • 0 kudos