Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Failed installation 4 times

Hi I’ve recently had my installation complete but it failed 4 times dating back to end of October and only just been fixed now after 3rd party issues of not pulling wire through, I’ve read compensation is £5 or there about a day, when would I get thi...

Unable to put password on Wifi

Hello,My Hub3 randomly lost 5hz connection last night. So I preformed all the suggested VM steps: factory reset, turn it off and on. 60 seconds reset with pin, check all cables are connected. But since resetting my router, it now requires no password...

RP1993 by Joining in
  • 6 replies
  • 0 kudos

How do I get a new Hub 5?

Hello there,I've been looking for a way to get a Hub 5, but the live chat feature doesn't work and Virgin's call service just texts me a link to diagnose potential problems, however, I don't have any problems. I do need a Hub 5, though, as the Hub 4 ...

No internet after "speed boost"

I've been away and just gotten home after the "speed boost" email I got on 1st November. I now do not have any internet with the hub (3.0) flashing green.As instructed in the email I have rebooted the hub. I have tried this 3 times, both by turning o...

Resolved! Moving router

Can anyone help with how to go about having my router moved, i noticed this morning that the cable outside has been chewed by foxes which i know would have to be replaced but  i thought it would be better if the router was moved as our house layout h...

Problem about outside

I have been waiting for about three weeks for my cable problem to be solved by your technicians, but unfortunately it has not been done yet. My last contact with your support team was yesterday, when they said that they have make an opponent for next...

Mahyar by Joining in
  • 1 replies
  • 0 kudos

Terrible intermittent issues with upload

Hi, I've been suffering from upstream issues for the past month or two now. It's a really big issue as I WFH and rely on the upstream a lot; downstream is usually fine but have had issues with that here and there. It's also affecting someone else I k...


Router light has turned red

Hi, the light on the front of my router has turned red. I have tried a reboot but it has come back on as still red. I still have connectivity for the moment. Can a Virgin Media team member contact me please.

ghunter by Joining in
  • 3 replies
  • 0 kudos