UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
My wifi is working fine but I want to put my box in a different location in the room. Is it possible to request a longer lead that goes from the wifi box to the wall?
My wifi booster has stopped working entirely, no lights at all on it and have tried turning off and on etc but no change. Which number should I call please to get a replacement sent out?
I've been having issues with my Virgin broadband for months and have now reached a point where Virgin are unwilling to help. The Wi-Fi router will continually reboot multiple times every day, so I have to hotspot from my phone for work calls regularl...
Hi. My broadband was set up yesterday and is working great. However I can't connect my hub 3 to the Connect app. Things I have tried: * clearing the app data / cache* a 60 sec factory reset* uninstalling and reinstalling the app* ensuring the app is ...
near croydon, for two weeks weve had service blackouts randomly throughout the day always from 9-5ish. Had a new box installed, didnt resolve the issue. Second engineer has come and said there's nothing wrong here but probably something elsewhere bei...
New user on Volt. Finally got the connect app to work I have a very poor 12Mb connection in one room & 6Mb in another. But the app just gives the option to save my results. No mention of how to order a couple of free pods?Pretty please, can I have 2...
So i work from home and have done for just over a year without any problems from virgin media or the connection. Last week i started to notice random disconnects. Fast forward to today. Ive had 2 engineers out, which replaced all wires, connections t...
I have been testing my signal via the virgin media site and for the last few weeks have got a statement saying "Looks like there are issues in your postcode affecting your services". But this message has been the same for weeks? Does anyone know wha...
Hi Virgin folks,I am a broadband customer and as I work from home, stability of my connection is very important. For a number of months our router has experienced erratic dropouts of connection at any time of the day. Sometimes I'll be disconnected f...
Hi,Could I please get an update on fault F010711375 in the Livingston area? It's been going on for a while now.Download speeds seem to be OK, but upload speeds are so slow as to be unusable, and the connection regularly drops completely, making it im...
