POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, just a quick issue. I'm trying to access my router settings to change the password to something easier, however the password supplied on the router itself is incorrect (I'm using the correct one; the 8 digits below the ip). Any help or idea with ...
Hey allMy hub has not been particularly reliable lately, it may work ok for a couple of weeks then drop out repeatedly for a few days.I have been with virgin since they took over telewest communications.I have had a look at the back of the router and...
So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...
I received a new Hub 3.0 yesterday and whereas I could previously use the Connect app to measure hub and device speed, it no longer connects to the hub. I have ceared cache, removed and re-installed app but sti not recognising the hub so it sees thi...
Around 10:30am today my fiber broadband dropped and my Hub 5 router started flashing blue. Initally I rebooted the router and still no luck.I then checked the routers diagnostic via the routers webpage, and it showed it had no broadband connection.Ch...
Hello If I upgrade from a 500mb to a 1gb internet connection do I get supplied with new a modem/router and wi fi pods? I presently have a Hub 3 modem/router and 3 white wi fi pods Thanks in advance for any information supplied John
Hi, I have just upgraded my WiFi and put the hub 3 in modem mode. It was all easy enough and is working fine. However I'm still seeing the Hub 3 as a WiFi network. Even forgetting the WiFi still has it showing as an available WiFi network. I can't ...
"Our tests show that your broadband and Hub are online and working. If you need help reconnecting your devices, or if you’re still experiencing an issue, tap a help option below."OK, except that on any service, YouTube, ITVx, whatever, WiFi or wired...
HelloLooking at the majority of the forum chats on this topic, it appears there is a fundamental flaw with the VM Connect app being marketed as the primary tool for ordering wifi pods if there is are black spots detected using the VM Connect Home Sca...
Hi,My Virgin wifi router permanently displays red rather than white/yellow. Router is working and and devices are connecting.Have tried switch off/on and manual/online reset etc no change.Understand that there were issues generally in my area (12) wh...
