Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Service loss in hot weather

This is something I experienced last summer but also had a hub issue that was resolved with a replacement. Once again this year as soon as the hot weather appears I get a loss in service. It doesn't impact everyone on the street and some days people ...

Booster - Volt package

Hello, I've recently taken out the new Volt package but am lacking signal in my town house. Can a booster please be sent out?Thanks, Gemma

Resolved! Engineer visit request

Hi, we are currently renovating our home and would like to request an engineer visit so we can move the router and tv box to a different place. I know there's a £25 fee. I'd like to do this soon as the walls are currently back to brick. I've tried th...

LankyRik by Joining in
  • 1 replies
  • 0 kudos

DNS caching issue

I have an issue where a client of mine switched website hosting providers, upon moving the domain and transferring to another server the domain resolves to the old IP when requesting from Virgin media infrastructure. It's definitely a DNS issue as th...

RM7 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Permanent RED LED light on Hub

Hi,I have a permanent RED LED light on Hub. I have a internet connection but I am not sure about a speed. The red light is for couple of weekes now. I had tried restart it and I had done factory settings reset but it dosnt help. Do I need a Hub to be...

Arraunda by Joining in
  • 2 replies
  • 0 kudos

Lag spikes how to fix?

HiPast couple of weeks I've been getting bad lag spikes on my VM home broadband and my housemate has reported the same issue, where the internet completely freezes up for 5-30 seconds meaning we are getting frequent lag on streams, gaming etc. Both o...


Below minimum speed and unrecognised devices

New customer here on 1gig package with hub 5.Noticed that I'm getting below the minimum speed of 565. WiFi and wired get the same speeds. Getting between 400 - 550.Noticed that in the connect app there are a number of devices I haven't used before or...

chase47 by Tuning in
  • 13 replies
  • 0 kudos

Resolved! WiFi booster pods

I have volt & poor WiFi connection in two bedrooms both under 18 mbps download - have used WiFi checker app - but keep going round in circles with regards to ordering 2 pods - can’t find a link even though it clearly states package is volt - can some...