POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, only found out recently that this service is a trial, so providing feedback. On 4 occasions now the router has needed rebooting. Basically the light on the front is solid white, but no device can access ethernet or WiFi. After a reboot it eventua...
HiWe had a new hub 3.0 VMDG505/TG2492LG-VM installed a few weeks ago following a lightning strike near a virgin street cabinet nearby.All has been ok until a few days ago when the bottom LED turned redThe hub is in router mode and i have rebooted it...
  I had engineer out last week as my connection kept dropping out completely for hours at a time. he change some settings and so far it’s been much improved for what we’ve used for.A few days later I noticed the pod was flashing white, when I tried t...
I ordered my package to be delivered on 4th july 2023. I received my contract email and the order summary email but havent received anything about the router delivery. It is now 11th July 2023. I cant log in / sign up for My virgin media as i also ha...
Never thought I would be leaving Virgin as we were with them back in the NTL days but the diabolical treatment received over the last couple of months has made our minds up !We started to lose broadband intermittently throughout the day in early June...
I have started tracking packet loss as part of my constant losing connection and also people at work saying I sound like a robot. It is showing as 20+% which is nuts! I also only get a max of 4Mb upload on a 1gbps connection, and about 600Mbs down.I ...
Hi, I found an unknown device connected to our Wi-Fi, does it mean that my network is hacked? I can’t recognise the unknown device’s IP address. Thanks!
I've been using a Pi-hole for approximately a year with DNSSEC via Unbound and previous to that I was using Simple DNSCrypt, recently the Pi-hole stopped resolving addresses, even when I removed Unbound from the equation and switched to standard DNSS...
I have asked for a pod/booster on my account at least six weeks ago. I still have not received it yet. I can not get through on the telephone to a person to talk too. We really need our Pod/booster ASAP. Please help! I don't know what else to do.
Hello,I've been experiencing intermittent loss of internet connection over the last few weeks (both on a wired ethernet connection as well as wifi), which has got worse over the last few days. Please advise.I have tried shutting the Hub down from the...
