POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I am also experiencing the same issue. Please can you look into my settings from your side too. Thanks
I'm having lots of packet loss and drops in the download speed since last week, everyday the same issue. I have Hub 5, I updated it, changed the cables to good quality ones, checked everything, turned it off for few hours to see if it's something to ...
My network is down. I have followed the steps to check it online but the message says it’s unable to do so. I can’t book an engineer online as it says I need to have had an online check first. I have called the helpline who has passed me back to the ...
Looking for recommendations for what ethernet cable to use with the Hub 5 it's needs to be 30metres long to go from the front of my house to the back garden. The one I have just now is a Mutecpower Cat 6 outdoor cable. I loose connection a lot with...
I’ve recently moved house, I got a self installation kit today which I’ve set up but hours later I still have no internet connection.When booting up the router shows green light and then main light turns white. I can see the wifi, can connect but the...
Hi,im a new user today and got the quick start. Followed the instructions, and the light is steady Amber or yellow meaning working and connected. When I connect my devices it just says “no internet connection”. I’ve followed at least 5-10 of these po...
Hello my broadband cable doesn’t seem to fit into the hub 5 connecter im not sure if I have been given the wrong cable or not but my phone will not connect to the Wi-Fi although the white light is on and everything else is secured and connected is t...
When my desktop computer is connected to the wifi network, the hub will randomly pick times to turn on and off the entire wifi. It's not a loss of signal, the two wifi would disappear from the list and come back again after a minute or two, repeating...
I moved house yesterday and got my services moved over to my new place this morning; I didn’t realise until after the engineer left that I only get Wi-Fi in two of my four rooms now. From what I’ve read, it looks like Virgin basically only guarantee ...
My HUB 3 is showing a permanent red light. This has been the case for some months now despite turning off the HUB overnight and whenever the house is empty. I have performed the 60 second pinhole reset and the light remains red.
