Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Need to book a technician
I need to book a technician to move my wifi hub from upstairs to downstairs. The wifi signal is poor downstairs and need it to be improved for my ring doorbell. It was due to be moved last December for my phone landline and was cancelled at the last...
Hub 5 issues - speed
Hi - just upgraded from a hub 3 to hub 5 with 1 GB speed on Friday and had massive speed issues ever since. Generally fine in the early mornings and evenings but grinding down to <5Mbps during the day and sometimes not working at all. The hub 3 was...
WiFi pod order
Can someone from VM please contact me as I am unable to order my 1st WiFi pod via the connect app. I am on the volt 500 package so am eligible for the WiFi max guarantee.
Never receive pod for hub 5x
Hi I'm struggling to order a wifi pod for my hub 5x, Tried to order through WhatsApp and on the phone buy I've never received one. I'm hoping a mod can help me out.Thanks
Resolved! Access hub 3 router logs
Not sure if this is the right board, apologies if it isn't.Random issue here. I've lost access to my laptop which has some crucial websites I need for work. I accessed the sites a few months ago, would I be able to find them in admin mode from my rou...
Wake up to WiFi being off.
Since Christmas I've had an issue with waking up to find none of my wireless devices working. According to the self help test on the support page it wants to reset my hub because it see an issue which means I have to set up my WiFi +Guest WiFi ever...
Connecting to WiFi
Hi all need some help. I have aVM hub 5 set on modem mode and 3 deco X20 mesh set up. The problem is connecting Phillips Wizz lights. When the app checks the network “ broadcast (UDP) on local network “ fails. I did manage to connect one bulb but wou...
Resolved! Router Relocation
Afternoon,My router is currently located adjacent to my TV (downstairs in the corner of the living room). It’s been there since first install around 12 years ago and at the time was considered the best place. Now that our Wi-Fi needs have evolved thr...
Gone Away Form
I just received a email saying that "We have received your Gone Away form and will now review the details. You can expect a response within 48 hours." I am meant to move into my new apartment on Wednesday and worried that this will delay the delivery...
Resolved! Hub 5 no internet connection
For the last five days or so my Hub 5 has stopped connecting to the internet in the evenings, mainly between 7pm and 10pm. Last night, it was off for around an hour, despite a reboot, and even when it did come on, it took another hour or so before th...
