UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hello I am having issues with connecting to some devices using WIFI in the home. when running a test Virgin says there is no issues. my security camera tech support suggests I am getting ping spikes up to 160ms which is apparently not normal. What ca...
Hi,In October last year, I had an issue of my internet kept on dropping for 5 minutes every 30 mins to one hour. I must have called VM help about 20 times and they kept saying no fault. First engineer came out and left after 5 minutes saying no issue...
Hi, I have the Hub 4 and my iPhone 14 running iOS 16.3 will not find the hub, I have looked on other questions and deleted the VPN settings for Virgin and that has made no difference. The path that has been mentioned to clear the cache of the app isn...
Is there a problem, woke to terrible speeds of 20/9Mb on a Gig 1 provisioning.Of course reboots of hub 4 / pfsense firewall etc. scary is I see in the logRefresh dataNetwork LogTime Priority Description Mon Feb206US profile assignment change. US Chan...
I wonder if anyone can can offer me any advice.I have always been pretty satisfied as a VM customer, since long before they called that, but I have been struggling with an intermittent connection and packet loss issues for 3 or 4 years now, despite s...
Hi, I have the 1gig service from VM with 3 wifi pods also. When the wifi is ok everything runs fine. But a few times a day the wifi drops and we have to wait for the wifi to return,or we have to reboot the HUB 4 . Even the devices that are connected...
We’ve been having issues with the 5GHz dropping frequently on our Hitron business router, so anything connected to it doesn’t work until moved to 2.4Ghz.Turning the router off and on again gives a temporary fix, but only for a few days.this has been ...
We keep having short outages with our broadband. Our devices connect to WiFi but will not connect to the internet. This happens to all the devices at the same time and lasts 5-30 minutes usually. This has been going on for weeks (at least 2 months). ...
Had issues with Netflix saying I was using a proxy and was unable to watch content, I read that to solve this you should put router to modem mode then reset. I followed the steps and changed it back to router mode but now I just have a constant red l...
I haven’t had any broadband for a week now. Can someone please help me as virgin media customer service has been useless they only know as much as me. They’ve said it’s an outage issue however everyday nothing gets done. Literally 0 internet connecti...
