Networking and WiFi
For queries with home networking and all things WiFi
Showing results for 
Search instead for 
Did you mean: 

Forum Posts


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 52 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Broad band Ping spikes

Hello I am having issues with connecting to some devices using WIFI in the home. when running a test Virgin says there is no issues. my security camera tech support suggests I am getting ping spikes up to 160ms which is apparently not normal. What ca...


Connection keeps dropping

Hi,In October last year, I had an issue of my internet kept on dropping for 5 minutes every 30 mins to one hour. I must have called VM help about 20 times and they kept saying no fault. First engineer came out and left after 5 minutes saying no issue...

Ct87 by Joining in
  • 5 replies
  • 0 kudos

Virgin Connect App

Hi, I have the Hub 4 and my iPhone 14 running iOS 16.3 will not find the hub, I have looked on other questions and deleted the VPN settings for Virgin and that has made no difference. The path that has been mentioned to clear the cache of the app isn...

PR6 performance

Is there a problem, woke to terrible speeds of 20/9Mb on a Gig 1 provisioning.Of course reboots of hub 4 / pfsense firewall etc. scary is I see in the logRefresh dataNetwork LogTime Priority Description Mon Feb206US profile assignment change. US Chan...

Timwilky by Fibre optic
  • 4 replies
  • 0 kudos

unstable connection

I wonder if anyone can can offer me any advice.I have always been pretty satisfied as a VM customer, since long before they called that, but I have been struggling with an intermittent connection and packet loss issues for 3 or 4 years now, despite s...

Resolved! Wifi / Internet kerps dropping off.

Hi, I have the 1gig service from VM with 3 wifi pods also. When the wifi is ok everything runs fine. But a  few times a day the wifi drops and we have to wait for the wifi to return,or we have to reboot the HUB 4 . Even the devices that are connected...

Penny53 by Tuning in
  • 8 replies
  • 1 kudos

5GHz Dropping Frequently

We’ve been having issues with the 5GHz dropping frequently on our Hitron business router, so anything connected to it doesn’t work until moved to 2.4Ghz.Turning the router off and on again gives a temporary fix, but only for a few days.this has been ...

SopMar by Joining in
  • 2 replies
  • 0 kudos

Broadband issues

We keep having short outages with our broadband. Our devices connect to WiFi but will not connect to the internet. This happens to all the devices at the same time and lasts 5-30 minutes usually. This has been going on for weeks (at least 2 months). ...

jeldoc by Joining in
  • 4 replies
  • 0 kudos

Resolved! Red Light on Hub

Had issues with Netflix saying I was using a proxy and was unable to watch content, I read that to solve this you should put router to modem mode then reset. I followed the steps and changed it back to router mode but now I just have a constant red l...

No internet for week now

I haven’t had any broadband for a week now. Can someone please help me as virgin media customer service has been useless they only know as much as me. They’ve said it’s an outage issue however everyday nothing gets done. Literally 0 internet connecti...

Fauzm by Joining in
  • 5 replies
  • 1 kudos