POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Cannot log on to Hub5 online following suggestion on here to try and connect printer. No Wi-Fi no phone. Help
I have been trying to order a WiFi pod since August and still no sign of one arriving. At the beginning of October I was informed that it had been sent to an alternative address despite there not being one set up. They then informed me that was a mis...
Theres no option to cancel the appointment on the app? How can i do this?
Wifi pod has just stopped working, no lights at all. I have removed it from network and tried reinstalling but to no avail. Any suggestions please.
Hi I’m trying to use the virgin connect app. Keeps saying I have no access to home broadband? I need to check my wifi as last few days working from home has been nightmare and virgin says no issues in my area!
"The connection for this site is not secure""This site can’t provide a secure connection""Secure Connection Failed"All variations of the same error when trying to connect to certain websites.I did recently move home and this wasn't a problem at my ol...
I want to get Virgin fibre service but both Customer Services and online information incorrectly says my house is not covered. Every other house in my road has service. Virgin records say my house is demolished or doesn't exist!! It has been here fo...
I had the Hub 5 installed a few months ago after finally getting an upgrade from the Hub 4 despite being on the 1Gbps service for a couple of years now.This morning it was working fine for an hour or so and then all of a sudden I have had no interne...
I'm currently on M350 Broadband, using a Hub3 which I've had for a few years now. I just took advantage of an email offer from VM to upgrade my broadband for a reduced cost, to either go to M500 for an extra £4 a month, or to Gig1 for an extra £8 a m...
I have the router in the lounge, with a WiFi pod about 4 metres away in my converted garage and my laptop about 3 metres away from the pod.The signal is rubbish and I often find turning off the pod gives better signal.To add to this when its raining ...
