UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
The brown box outside on the wall has become brittle and the cover has broken .And the black ground box where the cable goes into the ground was installed too high and the council grass cutter had destroyed it leaving the wires exposed. This was repo...
My wifi is working fine but I want to put my box in a different location in the room. Is it possible to request a longer lead that goes from the wifi box to the wall?
I've been having issues with my Virgin broadband for months and have now reached a point where Virgin are unwilling to help. The Wi-Fi router will continually reboot multiple times every day, so I have to hotspot from my phone for work calls regularl...
I have Virgin Router 5. My WI-FI to all my devices is continuously dropping off. I have reset and restarted the router. The engineer has visited a number of times. It works for a few days then goes back to disconnecting. This has been going on for a ...
near croydon, for two weeks weve had service blackouts randomly throughout the day always from 9-5ish. Had a new box installed, didnt resolve the issue. Second engineer has come and said there's nothing wrong here but probably something elsewhere bei...
I've had red light on my Hub 3 for about 2 weeks now. Tried everything on the webstie, reset the hub, pinhole reset, moved it etc but it's still a solid red light. Rang150 and twice an agent said they would ring me back regarding a new hub but they f...
I’m having issues with poor and intermittent signal in 2 rooms. The connect app can’t connect sufficiently to complete scan, are the pods likely to help boost the signal,to a quality that allows streaming Netflix, running an Apple home pod etc? How d...
I am fairly new to Virgin and last night the Virgin Hub started beeping every minute. Why is this? It even beeps when uplugged. Previous forum appears incomplete on how to resolve. Thanks
5 of the last 8 days have seen no Internet access in our area (on top of 2 weeks last month), whilst trying to WFH due to a long term ill child and keep afloat financially. We have had to fund additional resources to look after our child due to loss ...
I've just upgraded my router from the 3 to the 5. Since doing this I'm now unable to set the new router up on the connect app. Any ideas?
