Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Loss of broadband connection
Hi , please can someone help me with how to book an engineer ? Our broadband connection goes around 4 times a day , I have rang virgin but they are continuing to monitor it for weeks now . Just need it sorting , thank you in advance .
Virgin hub 5 - Deco M4
Hello, Recently upgraded my hub (Hub 5) and Wifi package to 1GB (previously 500mb) and have been running my previous set up on Deco M4. I have the Virgin router on modem mode and have 3 Deco's around the house, 1 unit is wired via ethernet next to th...
Internet keeps disconnecting
We've had virgin for nearly 3 months, and every day at random times, the internet drops off and the router blinks red for 5 minutes or till we restart the box and then reconnects. I know this means the router is trying to find a connection, but I am ...
HELP! Wifi pod buzzing - hissing?
My wifi pod in bedroom has had several flashing lights and now it is making a hissing/buzzing, like a fan noise?What should I do?
Livestream buffering and disconnects while gaming.
Hi there, I've had my 1GB Virgin Broadband for 11 months but for the past 3 weeks or so I've been experiencing a lot of buffering when watching livestreams (Twitch.tv) as well as disconnects from games while playing on PC or Xbox. I've had an enginee...
VM connect app
I'm having the same issues as described throughout in other threads, VM connect app can non longer find the hub. Using 192.168.0.1 allows me to select a language and confirm the settings password from under the router and then does not load. I have...
Packet Loss - Teams Audio Dropping
Hi, I am experiencing intermittent packet loss which is causing connectivity issues and the audio on my Teams calls to drop. This is affecting my ability to work from home. This is happening on multiple devices and only on my Virgin Media connection....
Resolved! Any known issues in NW6 - for Virgin Support
I've had an intermittent connection this morning, particularly on wifi, with the router restarting several times. Both wired and wireless connections are on at the moment but the wifi signal strength is way down from what it is normally. There are no...
Constant drop outs
I’ve had 1G now for over 8 months and I have around 10 drop outs a day. I have a modern 5, have had the cable to my house replaced, the cable from outside replaced and my router replaced and still makes no difference. Virgin support has been shockin...
Internet download speed and hub confusion
Earlier in the year I upgraded my package to include Volt G1. I was informed that I would be sent out a new hub but this didn't arrive and so I continued using the Hub 5 that I have been using.Now through my ethernet connection I am averaging downloa...
