Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Wire cut whilst works being done - digging query
During some works on our driveway the wire has been cut. Unfortunately it wasn't an easy fix and the wire need to be re-pull from the street. The team should have come in today but we just received a notification that our appointment was rescheduled ...
Broadband ethernet, wifi and phone outages
I have been having regular outages where I loose phone, ethernet and wifi connection. The router has been rest 5 or 6 times. I have given up counting how many times it has been switched off and back on. Using the mobile app when it can connect says t...
Yet another no show, cable re-pull
Counting technicians (do not do the cable re-pulls) showing up, there has been 8 no shows/cancellations, there has been no apologies or explanations, 3 times have there been appointments moved and only twice has compensation paid but even that was r...
2.4ghz - connecting devices
I'm having the same issue with my security cameras, where they keep disconnecting and refusing to reconnect unless I manually restart the camera's. Does it matter which I choose? I have VM 1Gig on the hub 5 which is in the front bedroom, the camera i...
Resolved! Hub 3 Wi-Fi issues
Mobile phones in house have started to experience Wi-Fi issues within the last month or so. Wi-Fi itself does not drop, it’s pretty much full signal throughout house and outside, but no data can get through to phones. Android and 2x Apple, all diffe...
I’ve had it with virgin
This is the worse experience I’ve ever had with broadband and regret renewing my contract with virgin. For the past month there has been no/intermittent internet. All trouble shooting has been tried and virgin site advises it’s an issue in the area. ...
Loss of signal in Loft bedroom
Beyond a joke now with the loss of signal in my loft bedroom. Nothing has changed over the past year gone from full bar to 1 bar if I am lucky. Actually causing me to use all my phone data. Live chat never works, never can I get a person to speak ...
Resolved! safe mode not working
hi my safe mode is not working again
Hi I asked a question about connecting mesh and creating our own internet ID how do I find it?
We switched off the mains and now can’t get the internet… tried reconnecting the hub and mesh but no good. Is it because I altered the network name so it was more secure? Trouble is I can’t remember how I did it?
Hub 5 dc barrel plug specs
Hi, can anyone advise the specs of the dc plug for the Hub 5 please?It doesn't seem to be a 5.5/2.1 mm or 5.5/2.5 mmThanks
