Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Red Light on Hub 3
In the last few days I have had a solid red light on my Hub 3. The broadband still works perfectly. The hub is not over heating. I have turned it off and waited but it still shows solid red. I have done a reset but it does not remove the red light. P...
Resolved! Hub 5x not showing connected devices
Hello,I have recently joined VM and I was really pleased with the speeds and stability for a few months.Suddenly, when I tried to use the VM app it asked me to join my 2 networks and when I cancelled it, I cannot see the hub in the app. I tried every...
Resolved! Connect App can’t find my Hub 5
Hi, I’ve recently joined Virgin Media Broadband and everything’s been fine. Initially I connected with the Connect app with no problem at all on both my android phone and apple iPad but over the past couple of days the connect app on both devices say...
Resolved! No WiFi customer service nightmare
First call to customer services cut off. Called again and told I would be called back. 20 minutes later I try to answer call and phone doesn't let me answer the call. Tried calling back for the third time but the 'team is busy'. 2 kids and wife busti...
Can’t access Hub 4 settings page
I like many others are having the same issues with my HUB 4 can’t access the settings pages when logging in. Comes back with a blank screen.Virgin please help!
Resolved! Pod reset
Is there anyone who can help me reset a virgin media pod so I can connect it to my network its the white hexagonal type all I get is a flashing white light and nothing shows up on the connect app thanks
Red light on hub 3 - unstable connection
Hi, recently my hub has been unstable, constantly requiring me to do a reset, I use it in Modem mode and still I keep loosing connection needing to reboot. I have noticed that the status light has turned to a solid red since these issues have been pr...
Is M125 enough for 1 person? Or is it worth £5 more for M250?
I’ve moved into a flat by myself. I use the internet for work (teams calls etc.). I will be using Netflix on my TV. I also stream US TV on “other” online sites (which usually require more broadband strength to prevent lots of buffering).I can either ...
Red light on hub 3
Hello I have a red light my hub 3, what should i do?
No Lan or WiFi, but only on x1 ps5
for the past 2 mornings for some reason my ps5 (and only my ps5) will not connect to the internet via either the Ethernet cable, or WIFI. Every other device in the house is working fine. Yesterday morning the app advised restarting the router, this f...
