POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I’ve had a red light on my hub for weeks. Funnily there is nowhere in “help” to advise about this. I’ve done a speed check and it says it’s fine (it’s not fine).Online chat isn’t working and can’t call as working.I’ve done all the usual resets etc th...
New hub arrived today which replaced the hub a previous tenant was using however the hub is going red and dropping out. The red light is also constantly on. I’ve tried to do a factory reset but it’s made no difference. It also feels extremely hot to ...
Hi just got upgraded to 1 gig speed . Currently using hub 4 , but now wifi not as strong , is it better with hub 5 , I need it for my outdoor camera, if I do need hub 5 , would it cost me or would I be a free upgrade ?? Tia
Hi I’ve gone through all the processes and managed to have my first Wi-Fi hub sent out and set up. This is working fine, however as the engineer advised I’ll need another two to cover the rest of the house. I’m struggling as to how to get a second on...
Hi, I am a new customer who has been issued by what looks like being a faulty Hub 3 - the 2.4 Ghz wifi keeps dropping out before coming back up a few minutes later - below is a screenshot from Netspot, you can see the offending signal at the bottom:H...
Hi,The router in our home is located in a room which isn’t convenient and we’d like it moved elsewhere.From reading other posts on the forum, it seems like we can pay £25 to arrange a technician visit to help with this - is that correct?Thanks!
All services were down this morning until 3pm ish. I was unable to report this as my phone has been switched to wifi and I didn't have access to a mobile. I have recorded that I've been out of service for TV and broadband on the service status page ...
I’m having trouble connecting my wife’s laptop to the WiFi in her office. I’m unable to do a scan on the laptop as it won’t pick up the WiFi signal. Can someone point me I the right direction on how to order a WiFi pod? Thanks
Currently on 1gig broadband but have black spot so in need of pod.Could a agent help me with ordering a wifi pod please as I’m getting nowhere with the call centre
So a month in with virgin and have boot WiFi! Which is totally , they send a pod and it’s not connecting to the WiFi , apparently my virgin app says I’m out even though I’m home so it can’t check the WiFi! Worst internet connection ever, I was with s...
