Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Virgin connect app can’t find hub
Hi, my Connect app can’t find my hub. Everything else is connected and working. I’ve turned mobile data off. Can anyone help? I’ve already deleted and reinstalled the app. It was worked ok until we had an outage a couple of weeks ago
Cannot load HUB 4 settings via '192.168.0.1', page is unresponsive on all devices.
I am having the same problem. I can’t sign into the Hub 4.0 to change some settings - same issue as people above. The Connect app is non functioning - doesn’t see the Hub 4.0
Resolved! network adapter needs resetting constantly
Just lately my internet keeps disconnecting, I reconnect by resetting the network adapter, after updating every driver, resetting windows, repairing windows and checkiing cables and pc components, I tested the router and it came back with ethernet pr...
Wifi extender not working after new Hub
I had a new Hub installed a few weeks ago as the old one had broken..Since then the wifi extender I have used previously does not work (not a Virgin supplied one.) because it needs to be reset to the new VM hub name and password. I have tried doing ...
Resolved! Constant red light on hub
Hi. I have a constant red light on my VM hub. After reading up on this matter, it appears to be overheating. I have tried resetting the hub twice yet the problem remains. I believe the hub may need replacing? Thank you
Widespread VM broadband problems
VM is flagged at time of posting by Down Detector for widespread broadband issues FYI
Weak Wi-Fi signal in different rooms
I have good Wi-Fi signal in most rooms but rooms at the back of the house has weak or no signal looking on the help pages it says that I can order pods but I don’t think I should have to pay a extra £8 a month can I get these free as think I should b...
Resolved! Red light on Hub3
Himy hub 3 router has been showing a red light for about a week and after reading other threads old people with the same problem I have done reboots and the pin hole resets various times but the red light remains on. The router is in the same locatio...
Resolved! Hub 4 Not Connecting to WM Connect App
I have had the same issue as many other people here...have done all the recommended steps and nothing is working.I need to be able to control the wifi settings for my kids but find this app totally not fit for purposes.Any suggestions to move this on...
VM Connect App and Router access
Over the past few weeks our internet has slowly become more and more problematic, to the point where Virgin sent me a new hub which arrived yesterday. The hub installed absolutely fine, however this has naturally changed the hub name and password. Th...
