POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
The story so far Had a Hub 3 using with a Tenda MW6.Hub went down and after spending best part of Sunday, VM swapped out on Monday with a Hub 5. Could not fault the speed of arranging the engineer and the swap. At the moment have setup the mesh BUT p...
I have been trying for the last week to order a wifi booster only to end up going round in circles! Can't find an option anywhere on the app even though tests have shown poor signal in some rooms. Phoned customer service but again they said the optio...
I currently have two white WiFi pods. I am still struggling to get a reliable connection in one area of my house, I will request another pod, however, ideally I need a pod with two ethernet connections to supply reliable internet to all the locati...
Good morning!Not really sure where to start with this, but just after some advice.I'm on a Gig1 package from VM. Currently having constant intermittent dropouts every so often (these are so severe that they're affecting online gaming, getting kicked ...
Now users are reporting modem mode is available on the hub 5x with a firmware update how do we get this if its not yet been updated
Hi there, Been having consistent internet issues over the last 4 months. Was all fine until just before my contract renewal and now connection has been unstable and poor. Have tried everything on the VM Connect app and nothing works. Tried using wire...
been having issues this week with WiFi signal showing but no internet - no devices are connecting - when I run troubleshoot on my laptop I get an error showing the WiFi doesn’t have a valid IP address - I had a technician out today who told my wife t...
Hi3 times now I have gone through the process of finding 'dead-spots' on the VM Connect app around my house. I have read in places that i should be able to order a wifi pod using the app when i find a dead spot, but i can not see how.So I then spend ...
anyone else having this problem tried factory reset holding button for 60 seconds tried unplugging it all still no joy and WiFi pods keep going off but can’t set them back up cause the app doesn’t work
Anyone know how I can contact VM my hub has stopped working
