Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Port Forwarding to WD My Cloud Home
Hi ThereI'm trying to configure my new WD External Hard drive but it is automatically in relay mode which is restricting its use.WD have advised me the router needs to enable Port Forwarding but I do not know how to do this - I have a Hub 5 - can I g...
Hub 5x Modem Mode
I've just had Vm internet installed today and was given the 5x hub with fibre in home set up. I've got my own mesh routers ready to go but the hub settings don't have a "modem mode" like all videos and forums online say it should. Any idea why I don'...
TP-Link stopping internet on main network
So, we have a TP-Link TL-WA850RE (I use these all the time in my job with no issue at all) to boost the WiFi signal at the back of our house. It does that part great. However, it also prevents devices from working when on the main network. We can con...
Superhub 5 error
Hi, my network seems to be somewhat unreliable.I'm noticing a lot of errors on the modem log too. I've got a gig1 connection on a superhub 5 in modem mode, which is attached to a wavlink quantum dax router.My logs are as follows:Downlink-Spoiler3.0 D...
Hardwire issue - sudden loss of broadband
Morning all I have a hub 5 with 1gig bb, connected by cat6 I have an access point in the garden and a powered 5 port switch which has my tv and my Sonos boost connected , up until Saturday at about 3 pm it’s been running fine with no issues then all ...
Resolved! Need to Pair 3x Wifi pods with replacement router
I joined Virgin broadband on 16th May 2024. So far we have 4 Engineers, one new external cable (eventually) two new internal cables, two new routers and 3 wifi pods. The new router has arrived today and now none of the wifi pods are working. We have ...
Resolved! Unable to enable child safe
Hi, I get the following error when trying to enable Child Safe:"Sorry the changes you made were not saved, please try again"Please can this be enabled.Thanks
Virgin broadband been fitted today and no broadband signal upstairs or back of house
Hi, I have had virgin broadband fitted today, broadband does not work upstairs or back of house.
Re: Red light on Virgin Media Hub
Hi. We have the red light issue, too. I’ve also tried the reset but the red light comes back.Many thanks,Lee
Is the warpath the only option?
Complaint submitted in February, no updates or contact in relation to it since start of April.Ongoing issues, when queried over the phone, are explained with the same information on your service checker web page (thanks, I guess).Last attempt to get ...
