Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Order WiFi pods please
I recently signed up for Gig1 Full Fibre, and would like to order some WiFi pods as the signal does not make it up to the top floor of my house. Can anyone assist please?Many thanks!
Customer Service Help!
Please can someone tell me how to get in contact with a real person at Virgin Media? My partner and I both work from home and our new wifi has been dropping 4x an hour. We cannot work, my partner works in insurance and his calls are constantly droppi...
Definitive Guide to setting Modem Mode and recommended routers
New Volt Hub (5?) on the way. Unlikely it will support port forwarding for SMTP (port 25) so I have two choices; move my mail server to Google/365 or buy a router.Is there a definitive guide somewhere that would help me set up the Hub and router cor...
Fttp
Hi, I’m supposed to be getting connected in the next couple of weeks. I’ve spoken to Virgin To confirm that I am getting FTTP. They have confirmed on each occasion that I am. There’s no mention of it in the contract though and the chat links are all...
Hub 3 - Red light
I have exactly this problem on my Hub 3. The LED has been red for at least 3 months and the wifi drops intermittently. I have already carried out all the restart/factory reset/ etc. instructions, several times, and the issue remains. I think my Hu...
Update for 5X hub
VM has just been installed in parts of West Lancashire over the last few months. I had TV and broadband installed a couple of weeks ago. I want to install Eero 6 units but I know that the 5x hub doesn't currently have Modem mode available. I underst...
VM Connect: 'can't connect to server'
Hi,I'd like to use the VM Connect app on my iPhone to help tackle weak wifi signal strength in different rooms, but I can't get the app to work.Every time I go through the sign-in screens, I get a message saying 'Sorry. We couldn't connect you to the...
Slow download speed only on pc
I’m having slow download speed only on my pc every other device in my household is fine and gets up to 500+Mbps while on my pc with Ethernet I’m only getting 90Mbps also using WiFi only goes up to 30Mbps.Ive tested the my Ethernet cable on my Xbox an...
Resolved! Frequent connectivity dropout using GlobalProtect VPN
I'm having a chronic issue with my work's VPN Global Protect but only while on my home network. Internet is generally pretty good around the house but my work laptop that uses GlobalProtect drops every 10-15 minutes, whether I am on Wifi or ethernet....
Ordering more than 1 wifi pod help please
Hi can someone help me please. I have been on Sky broadband for years and as I have a longer and oddly shaped J property Sky provided me with 2 Sky boosters along side my 4 Sky mini boxes (which also act as boosters) so I can get coverage in my home ...
