on 03-05-2022 20:16
my upload speed is constantly tanking. I'm a streamer and I stream games on twitch and swapped to virgin for the fast speeds so can download things fast on the fly and have a stable stream for my viewers. for the past 4 MONTHS this has not been the case. my internet has been so unstable and bad I cannot cope anymore. I've had numerous visits from technicians all of who have different solutions. non of these have fixed my connection. what the **bleep** is going on?
on 04-05-2022 01:30
on 11-05-2022 01:14
on 13-05-2022 12:56
Hi there @Davidb0099, thanks for the update.
I have checked our system and noticed there does seem to be a SNR issue. This has been referred to the support team to be resolved within 7-10 working days.
Regards
Nathan
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on 13-05-2022 17:34
the last 3 technition visits to my home have come to the same conclusion. they come, fiddle with the box outside my internet is fine for a few days. straight back to the issues.
on 15-05-2022 17:46
Thanks for coming back to us @Davidb0099. I have looked into this and can see that there is an issue with congestion in your area at the moment.
This has been logged under ticket number F009828995 and the estimated fix time for this is 13:40 on Wednesday 18th May.
Regards,
Steven_L
on 15-05-2022 21:43
so the issues is only just getting fixed about 5 months into the issue I'm having? great. its amazing i get sub par service no compensation, and constant issues. haha
on 18-05-2022 09:02
Hi @Davidb0099,
I am incredibly sorry for the ongoing issues you've been facing. I've taken a look over the fault that's being worked on, and I'm afraid that the estimated fix date/time has been pushed back to approximately 1:35pm on June 29th.
I do apologise, but I assure you that we'll be doing all that we can to resolve this ASAP.
Thanks,
on 18-05-2022 17:27
what the **bleep**?
what do you mean? so now i need to wait ANOTHER month? this is **bleep** insane
on 18-05-2022 17:43
If it's an over-utilisation fault (congestion) then chances are nobody's working hard, and in a months time it'll be pushed back again. Time to leave and get yourself an ISP who don't take customers for fools, perhaps?
https://community.virginmedia.com/t5/Speed/Slow-upload-speed/m-p/4756237#M273896