bad internet in other rooms

[Davycrocket]

the internet signal is bad even in the room from where the virgin hub is and upstairs it's worse

[Lee_R]

Hi @Davycrocket thanks for posting and welcome to our community.

Sorry to hear you're having poor internet connection issues.  I would like to help you resolve this.  I am going to send you a private message.

Regards

Lee_R

[Lee_R]

Hi @Davycrocket 

Just a follow up. I have located your account from here and had a remote look at the service you're receiving. I want to send you a tech out.  So the private message will be to just ask you to confirm some details.

Regards

Lee_R

[Lee_R]

Hi @Davycrocket

Thanks for confirming your details.  I have booked the first available technician appointment.  You can view and amend (if needed) that in the my Virgin Media account here.

Regards

Lee

[Davycrocket]

where do I view the booked engineer ?

[Davycrocket · Accepted solution]

I found the booked time thanks

[Davycrocket]

Hi The engineer came out to us and he was very helpful he suggested buying booster he say's the 1 st booster is normally free and suggested we buy 2 more boosters which ones ? do we need we have looked at the range of boosters on the virgin website .

[jbrennand]

VM now supply “wifi Pods” (not “boosters”). Pods are free to customers on 1GB or Ultimate Oomph packages - is that you?

If not you will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod(s).

Get either a…

[Davycrocket]

We are on M200 package

[jbrennand]

Sorry should have finished my post with ..
_______________________________

Get either a…

(1) Mesh System, (2) Wireless router, (3) Wireless access point (4) Powerline adapters, (5) a combination of (2,3,4)).