Menu
Reply
  • 9
  • 0
  • 2
mickandy
Tuning in
8,969 Views
Message 1 of 14
Flag for a moderator

accidently cut cable in front garden

We have cut the cable in our front garden by mistake. It was only 2 inches under the dirt so we did not know it was there as it was not inline where the cable comes in. Everything is working but we are thinking of having the area covered with a resin surface. The cable was put in years ago when cable was put into our road.After a sleepless night (we are in our 70's and everything is a crisis these days) I am worried what we should do. We are happy to dig a trench for it if a new one is needed. Please can anyone help us out and how much will this all cost us? Thanking you in advance. Who do I get in touch with please?

0 Kudos
Reply
  • 10.31K
  • 642
  • 1.36K
jb66
Alessandro Volta
8,967 Views
Message 2 of 14
Flag for a moderator

Re: accidently cut cable in front garden

If you cut the cable how is everything working?  Did you cut an old cable not in use or is possible you cut a neighbours cable?

0 Kudos
Reply
  • 9
  • 0
  • 2
mickandy
Tuning in
8,961 Views
Message 3 of 14
Flag for a moderator

Re: accidently cut cable in front garden

My husband taped it up and neighbours not affected as they have Sky. It was in a green plastic covering which had rotted and split. Perhaps it did not completely sever the cable? Sorry not to be more helpful I am a grey haired old lady who can bake a cake but know nothing of cables x

  • 4.22K
  • 281
  • 710
Roger_Gooner
Community elder
8,929 Views
Message 4 of 14
Flag for a moderator

Re: accidently cut cable in front garden

It's an exterior cable which is unprotected in some installations, so don't worry if it was temporarily exposed when you cut the conduit. However, if there is visible damage to the cable, then I think that you should inform Virgin Media for them to check it.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
  • 8.27K
  • 852
  • 1.3K
jbrennand
Alessandro Volta
8,923 Views
Message 5 of 14
Flag for a moderator
Helpful Answer

Re: accidently cut cable in front garden

My mate around the corner did exactly the same thing a few months ago. A quick call to VM and a man arrived to fix the cable the next day. Only took him 15 minutes - no charge either.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
  • 9
  • 0
  • 2
mickandy
Tuning in
8,919 Views
Message 6 of 14
Flag for a moderator

Re: accidently cut cable in front garden

Can you tell me who do I contact please? Do I call 150 and would it be report a fault. Thank you so much for your help.

0 Kudos
Reply
  • 4.22K
  • 281
  • 710
Roger_Gooner
Community elder
8,915 Views
Message 7 of 14
Flag for a moderator
Helpful Answer

Re: accidently cut cable in front garden

You can either call or wait a week for a forum team member to come along to assist you.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
  • 9
  • 0
  • 2
mickandy
Tuning in
8,910 Views
Message 8 of 14
Flag for a moderator

Re: accidently cut cable in front garden

Thank you to everyone who helped us. Rang 150 got through straight away. A gentleman has arranged for an engineer to come next week. Will sleep well tonight thank you we appreciate all the helpful advice received.

  • 8.27K
  • 852
  • 1.3K
jbrennand
Alessandro Volta
8,902 Views
Message 9 of 14
Flag for a moderator

Re: accidently cut cable in front garden

Yep 150

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
  • 10.32K
  • 281
  • 591
Forum Team (Retired) Emma_E
Forum Team (Retired)
8,870 Views
Message 10 of 14
Flag for a moderator

Re: accidently cut cable in front garden

Hi mickandy, 

 

Thanks for getting in touch, I am sorry to hear about the cut cable. 

 

I have taken a look and I can see an engineer has already been booked in. 

 

Let us know how you get on with everything. If you need any additional help after the engineer has been we will be happy to take a look for you.

 

Take care. 

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply