Zoom - Connection Unstable

[sontait]

If using the Zoom app on my iPhone on my Wifi or on my laptop via ethernet connectivity, zoom is very unstable.

If I switch Wi-Fi off on my phone, Zoom works fine with mobile data.

I have the 1GB package and any help would be much appreciated 

[sontait]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	330750000	7.099998	38.983261	QAM256	25
1	138750000	5.900002	37.636276	QAM256	1
2	146750000	5.900002	37.636276	QAM256	2
3	154750000	6.199997	38.605377	QAM256	3
4	162750000	6.099998	38.605377	QAM256	4
5	170750000	5.699997	38.605377	QAM256	5
6	178750000	5.599998	38.605377	QAM256	6
7	186750000	5.699997	38.605377	QAM256	7
8	194750000	5.699997	38.605377	QAM256	8
9	202750000	5.699997	38.983261	QAM256	9
10	210750000	5.800003	38.605377	QAM256	10
11	218750000	5.800003	38.983261	QAM256	11
12	226750000	5.800003	38.983261	QAM256	12
13	234750000	5.800003	38.983261	QAM256	13
14	242750000	6.000000	38.983261	QAM256	14
15	250750000	6.099998	38.983261	QAM256	15
16	258750000	6.300003	38.983261	QAM256	16
17	266750000	6.500000	38.605377	QAM256	17
18	274750000	6.599998	38.983261	QAM256	18
19	282750000	6.599998	38.983261	QAM256	19
20	290750000	6.500000	38.983261	QAM256	20
21	298750000	6.599998	38.605377	QAM256	21
22	306750000	6.699997	38.983261	QAM256	22
23	314750000	6.800003	38.983261	QAM256	23
24	322750000	7.099998	38.983261	QAM256	24
26	338750000	7.199997	38.983261	QAM256	26
27	346750000	6.900002	38.983261	QAM256	27
28	354750000	7.000000	38.983261	QAM256	28
29	362750000	7.000000	40.366287	QAM256	29
30	370750000	6.800003	40.366287	QAM256	30
31	378750000	6.900002	40.946209	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	37.636276	2	0
2	Locked	37.636276	0	0
3	Locked	38.605377	0	0
4	Locked	38.605377	0	0
5	Locked	38.605377	0	0
6	Locked	38.605377	0	0
7	Locked	38.605377	0	0
8	Locked	38.605377	0	0
9	Locked	38.983261	0	0
10	Locked	38.605377	80889	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.605377	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.946209	0	0

3.1 Downstream channels

Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

94

4K

1840

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

42

6.5

1103296899

49

[sontait]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	42.020599	5120 KSym/sec	64QAM	3
2	46200000	42.270599	5120 KSym/sec	64QAM	1
3	39400000	42.270599	5120 KSym/sec	64QAM	2
4	25800000	41.770599	5120 KSym/sec	32QAM	4

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	4	0

[jbrennand]

Looks like an issue on the upstream connection. One channel has dropped to 32 qam and there are too many T3 errors. Try this

______________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and see if all the Up qams are at 64 - they should be - also ensure that any RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.

[sontait]

Thanks for the advice, I have done this and its looking OK, will test Zoom

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	42.020599	5120 KSym/sec	64QAM	3
2	46200000	42.020599	5120 KSym/sec	64QAM	1
3	25800000	41.770599	5120 KSym/sec	64QAM	4
4	39400000	42.020599	5120 KSym/sec	64QAM	2

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Steven_L]

Hey @sontait,

Welcome back to the community and thanks for taking the time to post.

I'm sorry to hear of the issues that you're having with Zoom calls, are you having issues with any other applications or is just a problem that is happening with Zoom?

I ask this as I have looked into this and there is an SNR issue in your area that has a current estimate fix date of Monday 8th August at 11.10am, hopefully once this has been resolved, the issues that you're having should stop.

Regards,

Steven_L