on 14-06-2021 14:15
Hi, for the past month I've been having issues with selected Youtube videos not loading or hanging indefinitely. The issue is happening across multiple devices (tablets, phone, laptop) and only on some videos. Generally the videos will work again after a day or two, and different ones will stop working.
All the videos play fine on all these devices when I tether them to 4G mobile data. The problem is only occurring on Virgin's fibre network. General data speeds and other video content work fine, its just Youtube that's showing the issue.
Any advice how I can stop this from happening, or thoughts on why Virgin's network would be less consistent for streaming Youtube clips than 4G mobile?
on 14-06-2021 14:16
on 14-06-2021 15:24
suspect an issue with accessing the VM-hosted google content delivery nodes - symptoms are very similar to previous posts around here..
do you have any android devices in the house that are also struggling to download anything from the google play store?
on 14-06-2021 15:42
Thanks. It's funny you say that, I did have an issue with an Android phone struggling to download an app. It worked in the end though so didn't think anything of it.
Virgin assured me on Twitter that they are no caching content and Youtube should work exactly the same via their network as it does on mobile data, but lots of people have said differently, here and elsewhere...
on 14-06-2021 16:20
on 14-06-2021 16:23
Virgin have now marked this as "Solved", which says everything you need to know about their customer service...
14-06-2021 16:25 - edited 14-06-2021 16:26
@andygibson wrote:Virgin have now marked this as "Solved", which says everything you need to know about their customer service...
Nah, it’s a feature of the forum - you clicked on my answer being helpful which has marked it as resolved.. you can use hte Kudo (thumbs up feature) to say thanks for an answer and un-mark the answer as helpful which will clear the “resolved” flag.,.,.
on 14-06-2021 16:33
on 14-06-2021 17:04
😃
this has come up a number of times before, it seems to be gremlins in the VM network.. the only way it’s been resolved previously (to my knowledge at least) is by forcing the hub to issue a new WAN IP address.. why this solves it i can’t say, but it has for a number of different users..
unfortunately, the only reliable way to do this is either by having a new hub from VM or by using your own third party router. If you don’t have your own router then you can test the theory by putting the hub into modem mode and connecting a single device (PC) to it via ethernet and seeing if it works…
on 18-06-2021 14:40
I have still received no response from Virgin on this issue, despite the promises of the Twitter support team that this would be answered.
Youtube is virtually unusable on my Virgin broadband network, but works fine on all devices across 4G.
The most likely explanation is that Virgin is intercepting Youtube traffic and routing it through a different system, one that is frequently broken. Is there a way I can pay more money for a package where Virgin promises not to "add value"?