Your home network has a few problems.

[NextToNothing]

Hello,

Been having a few issues with WiFi dropping out randomly over the past week.

I tried calling up but they were saying that I have too many devices and tried selling me 200M which I don’t need. They said there’s no issues. There is.

I tried running a diagnostic test in the settings (192.168.0.1) and it says there’s an issue with the WiFi.

[NextToNothing]

Here is the info from the router status page:

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)

203000000

Locked

Ranged Upstream Channel (Hz)

46200004

Locked

Provisioning State

Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	0.7	40	256 qam	9
2	211000000	0.7	40	256 qam	10
3	219000000	1	40	256 qam	11
4	227000000	1	40	256 qam	12
5	235000000	1	40	256 qam	13
6	243000000	0.9	40	256 qam	14
7	251000000	0.9	40	256 qam	15
8	259000000	0.9	40	256 qam	16
9	267000000	1.2	40	256 qam	17
10	275000000	1	40	256 qam	18
11	283000000	1	40	256 qam	19
12	291000000	1	40	256 qam	20
13	299000000	1.5	40	256 qam	21
14	307000000	1.4	40	256 qam	22
15	315000000	1.2	40	256 qam	23
16	323000000	1	40	256 qam	24
17	331000000	1	40	256 qam	25
18	371000000	0	40	256 qam	26
19	379000000	-0.2	40	256 qam	27
20	387000000	0	40	256 qam	28
21	395000000	0.2	40	256 qam	29
22	403000000	0.5	40	256 qam	30
23	411000000	0.5	40	256 qam	31
24	419000000	0.5	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	362	0
2	Locked	40.3	293	0
3	Locked	40.9	410	0
4	Locked	40.3	229	0
5	Locked	40.3	180	12
6	Locked	40.9	168	0
7	Locked	40.3	253	20
8	Locked	40.9	165	0
9	Locked	40.9	100	0
10	Locked	40.9	145	0
11	Locked	40.3	102	0
12	Locked	40.9	162	0
13	Locked	40.9	119	0
14	Locked	40.3	80	0
15	Locked	40.9	180	0
16	Locked	40.9	93	0
17	Locked	40.3	117	0
18	Locked	40.9	41	0
19	Locked	40.9	62	0
20	Locked	40.9	59	0
21	Locked	40.9	59	0
22	Locked	40.3	43	0
23	Locked	40.3	49	0
24	Locked	40.9	127	0

[NextToNothing]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200004	47	5120	64 qam	1
2	25800000	46	5120	64 qam	4
3	32600000	46.3	5120	64 qam	3
4	39400005	46.5	5120	64 qam	2

Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt057+voc-b.cm

Primary Downstream Service Flow

SFID	590
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	589
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[NextToNothing]

Network Log

Time Priority Description

12/08/2021 19:16:0	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 00:28:21	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 00:23:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 00:22:14	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 00:19:58	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 00:19:54	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 00:19:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 00:19:54	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 00:19:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2021 06:27:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 18:43:43	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:42:8	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:41:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:41:38	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:41:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:40:1	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:39:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:37:7	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:36:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:36:16	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[lotharmat]

What did it say the issue with Wifi was?

Your levels and SNR look all fine!

What happens to ethernet connections when the wifi drops? If ethernet is fine:

You could try to split the WiFi bands by accessing your hub settings - to do this, you'll need to be connected to your hub and type in 192.168.0.1 into your web browser. You;ll then need to enter your hub's setting password (this can be found on the bottom of the hub).

Once you've access the dashboard, you'll need to go to advanced settings and then wireless - security. From there, you just need to change the SSIDs of both the 2.4ghz and the 5ghz signal to different names, you can just add on 2G and 5G to the end of the current network name.

Hit Save and then it should work!

Bear in mind that you'll have to reconnect all of your devices to the new SSIDs

Can you set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[John_GS]

Hi NextToNothing

Thanks for posting. 

My apologies for the broadband issues. 

I've ran some checks here and there is a potential SNR (signal to noise ratio issue) - I've therefore completed a network form and raised the work order on the account for them to check this and hopefully should give us an update in a few days

Best,

[NextToNothing]

Hello,

Thanks for the reply. Any update on this? It’s still an ongoing issue and it’s really frustrating. I feel like it’s an issue with the hub it’s self. Any chance of getting a hub 4? My friend across the road has one and they’re on M350 but the website says I need gig1 to be upgraded to the hub 4.

thanks,

[lotharmat]

I'd get my own router and put the hub in modem mode - The hub 4 does not have any better wifi than the hub 3 - some say it's actually worse!

[Natalie_L]

Hi NextToNothing, 

I am sorry to hear you are still experiencing issues with the service. 

I have taken a look from our side and can see you have had a chat with one of our Twitter team and they are currently looking in to this further for you. 

I see the adviser also recommend setting up a BQM and posting to your Twitter thread. If you could also post the link here we will be happy to take a look. 

Thanks