Yellow light, hub 3, no internet

[NLDN55]

Hi All 

Since I woke up this morning my Hub 3 has a solid yellow light with no internet or WiFi. I have tried restarting the hub and resetting it with the pin hole button but the yellow light re-appears almost immediately.

As with many people I am working from home and this is a big problem for me as I am unable to get into the office.

Could anyone share some light on a potential fix?

Thank you. 

[NLDN55]

Yesterday I went through tests with a technician over the phone but nothing changed. I booked an engineer visit however the earliest appointment is 4 days away.

This morning I had a phone call from virgin media to see if anything had changed, nothing has. The VM representative kindly agreed to send out a new hub via post and I should have it tomorrow. Fingers crossed just swapping out the hubs will resolve this issue. 

[lotharmat]

Keep us posted!

I think the new hub should sort it out!

[Travis_M]

Hi @NLDN55

Please let us know how this goes after the new Hub is installed.

Regards

[NLDN55]

An update on this, a new hub has rectified the problem therefore it seems the old hub just randomly died. 

Thank you for messages in this thread. 

[conman33158]

No worries my friend, glad you're all sorted 🙂

[Zach_R]

Hi @NLDN55,

Thank you for the update. I'm really glad to hear that this has now been addressed and resolved for you.

If you need any help in the future, feel free to reach back out to us here on the forums.

Enjoy the rest of your day.

Thanks,