on 18-04-2021 13:33
Hi All
Since I woke up this morning my Hub 3 has a solid yellow light with no internet or WiFi. I have tried restarting the hub and resetting it with the pin hole button but the yellow light re-appears almost immediately.
As with many people I am working from home and this is a big problem for me as I am unable to get into the office.
Could anyone share some light on a potential fix?
Thank you.
on 18-04-2021 13:35
Have you tried a full factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 10-15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.
18-04-2021 13:39 - edited 18-04-2021 13:39
Thanks for the reply.
I did the full factory reset, held the pinhole for 50 seconds. As soon as I release the pinhole button the yellow light re-appears.
No other lights appeared or flashed.
Thanks.
on 18-04-2021 13:43
Are you sure it's actually yellow and not a faded white light? Are you having any connection problems?
on 18-04-2021 13:44
Yes it seems yellow to me; although it could be faded white.
Indeed having internet connection problems - no internet or WiFi.
thanks
on 18-04-2021 13:47
Sounds as though you may have a faulty hub.
Can you access the hub settings? If so can you please upload your router stats
Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser
DO NOT LOG IN, just click “Check Router Status” at the bottom of the page. Sometimes the “Check Router Status” is missing, in this case just go ahead and log in and go to Advanced Settings-> Tools-> Network Status.
Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again.
You can use more than one post for each item if needed!
If you get a warning when you hit “Post” just hit “Post” again and it should work ok!
Please do not use screenshots
on 18-04-2021 14:01
Thanks for the reply.
I am completely unable to access the hub settings, with both a wireless and Ethernet connection, which leads me to the same opinion that the hub is dead.
18-04-2021 14:04 - edited 18-04-2021 14:04
@NLDN55 wrote:Thanks for the reply.
I am completely unable to access the hub settings, with both a wireless and Ethernet connection, which leads me to the same opinion that the hub is dead.
Yeah it sounds like it my friend 😞 You would be safer calling it in. Best to ring VM on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.
on 18-04-2021 15:10
Thank you for your replies and help.
I’ve called this in but now waiting for a technician to call me back within 4 hours.
I hope in the meantime a staff member picks this up quickly.
on 19-04-2021 08:48