on 08-08-2022 20:33
Hi, I have been working from home without an issue for the last two years. Over the last few weeks I have started to experience an intermittent issue that means I can't connect to my work's network drives for long periods of the day. My home WiFi has been working perfectly during this time. Occasionally the problem is resolved for the rest of the day by switching my Hub off for 30 minutes at a time. Unfortunately this isn't always effective and I need a permanent resolution.
The IT department in my work have looked into the issue extensively and believe the issue is down to my Hub 3.0 as it has to connect to the work network drives via VPN. They think my Hub needs to be replaced and upgraded.
On Friday I relayed this message to VM via a Live Chat and the advisor said he would send a booster signal and recommended I performed a factory reset on the Hub. Unfortunately this hasn't resolved the issue. Can anyone please advise what to do next as it is very frustrating?
on 08-08-2022 21:27
on 08-08-2022 23:24
I wouldn't know where to begin with that.
on 09-08-2022 14:14
on 09-08-2022 14:29
How do you put the hub into modem mode, please?
on 09-08-2022 14:39
on 09-08-2022 14:52
Thanks for that.
Are any of the VM tech team looking at this thread? What do you suggest?
on 09-08-2022 14:56
on 11-08-2022 15:55
Hi lfcsja,
Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues connecting to your works VPN which your I T team haven't been able to help with, although we do not support VPN issues I will be happy to make sure everything is OK our end, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.
Regards
Paul.