on 19-05-2021 12:18
Hi Team,
Over the last four weeks out of no where my wireless both on Phones and Desktop keeps dropping.
Each time have to switch to cellular data for our phones and hardwired for laptops for a number of minutes before wireless comes back.
Have checked speeds and indeed the download speed is drastically reduced with no upload.
Have rebooted modem etc but where that helps with speeds, the issue occurs again and again.
Any advice welcomed?
on 19-05-2021 12:39
on 20-05-2021 14:46
Hi Gary,
No the wired devices seem to be fine, it’s just the wireless devices.
on 20-05-2021 14:49
on 20-05-2021 15:16
Yes all at the same time with no seemingly commonality to their occurrences.
how did you resolve this?
on 20-05-2021 15:28
on 21-05-2021 13:19
Hi @MKM,
Thank you for your posts and welcome to our community forums. We're here to help.
I am so sorry to hear that you appear to be having some intermittent drops of your wireless/Wi-Fi connection. When you say that you've rebooted the router, is it a factory reset that you've performed?
Thanks,
on 11-07-2021 16:17
Hi Zach,
Sadly yes, have now tried everything including a factor reset and the wireless keeps dropping.
the wired internet remains constant so much be a hardware issue.
any other suggestions?
on 11-07-2021 16:25
on 11-07-2021 16:53
Thanks John,
Appreciate the advice though all seems quite the task for what one that is not IT savy you have what one would expect as “out of the box” solution. In saying that have already turned off channel optimisation and signals are separated.
In my lifetime of using BT/Sky/VM have never had to resort to this level of technical intervention to make simple wifi to work again.
Appreciate this is posed to VM and not your good self but this is quite the poor message to VM customer with VM HW that is only 17 months old, and that the only solution for a customer in what is their small two bed maisonette sized property is to buy their own HW to make suppliers service function.
Thanks again for your advice and will take a look into your advice on Pods as I subscribe to a Ultimate Oomph package.