Wired (and wireless)broadband drop off issues

[thewickedpicket]

Hi I have a super hub 3 used as a router and recently wired and wireless connections have been freezing and dropping. I have tried resetting and new Ethernet cables. Here are the router stats. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	323000000	-1	40	256 qam	24
2	203000000	-1.9	40	256 qam	9
3	211000000	-1.7	38	256 qam	10
4	219000000	-1.9	40	256 qam	11
5	227000000	-1.9	38	256 qam	12
6	235000000	-2	38	256 qam	13
7	243000000	-2.2	38	256 qam	14
8	251000000	-2.2	40	256 qam	15
9	259000000	-2	38	256 qam	16
10	267000000	-1.7	40	256 qam	17
11	275000000	-1.7	40	256 qam	18
12	283000000	-1.5	40	256 qam	19
13	291000000	-1.5	38	256 qam	20
14	299000000	-1.5	38	256 qam	21
15	307000000	-1.4	40	256 qam	22
16	315000000	-1.2	40	256 qam	23
17	331000000	-1.2	38	256 qam	25
18	339000000	-1.2	40	256 qam	26
19	347000000	-1.2	38	256 qam	27
20	355000000	-1	38	256 qam	28
21	363000000	-0.7	40	256 qam	29
22	371000000	-0.4	40	256 qam	30
23	379000000	-0.2	40	256 qam	31
24	387000000	-0.4	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	1268151	145952
2	Locked	40.3	6215212	545044
3	Locked	38.9	5523607	458149
4	Locked	40.3	5146886	401677
5	Locked	38.6	4994466	380156
6	Locked	38.9	4481695	322263
7	Locked	38.9	3872675	265008
8	Locked	40.3	3495495	229769
9	Locked	38.9	3216398	200332
10	Locked	40.3	2902552	196589
11	Locked	40.3	2540098	176990
12	Locked	40.9	2124776	166146
13	Locked	38.9	2000656	160300
14	Locked	38.9	1795990	154069
15	Locked	40.9	1583930	149187
16	Locked	40.3	1424898	150233
17	Locked	38.9	1126132	138944
18	Locked	40.3	975254	130766
19	Locked	38.9	844158	134506
20	Locked	38.9	717350	132912
21	Locked	40.3	593153	134560
22	Locked	40.3	497869	131807
23	Locked	40.3	422459	127566
24	Locked	40.3	260091	120190

1 32600000 42 5120 64 qam 5
2 53700078 43.5 5120 64 qam 2
3 46200000 43 5120 64 qam 3
4 39399990 42.5 5120 64 qam 4

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 42 0
2 ATDMA 0 0 16 0
3 ATDMA 0 0 30 0
4 ATDMA 0 0 28 0

Network Log

Time Priority Description

11/06/2022 03:39:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2022 02:11:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2022 02:07:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2022 02:07:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Here is a think broadband graph for today.

 

do I need an engineer? 

[thewickedpicket]

Hi I did the pin hole reset but the drops are happening again. 

ownstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	323000000	2.5	40	256 qam	24
2	139000000	1.2	38	256 qam	1
3	147000000	1.4	40	256 qam	2
4	155000000	1.5	40	256 qam	3
5	163000000	1.5	40	256 qam	4
6	171000000	1.5	40	256 qam	5
7	179000000	1.5	40	256 qam	6
8	187000000	1.5	40	256 qam	7
9	195000000	1.5	40	256 qam	8
10	203000000	1.2	40	256 qam	9
11	211000000	1.4	40	256 qam	10
12	219000000	1.5	40	256 qam	11
13	227000000	1.5	40	256 qam	12
14	235000000	1.2	40	256 qam	13
15	243000000	1	40	256 qam	14
16	251000000	1	40	256 qam	15
17	259000000	1	40	256 qam	16
18	267000000	1.5	40	256 qam	17
19	275000000	1.5	40	256 qam	18
20	283000000	1.9	40	256 qam	19
21	291000000	2	40	256 qam	20
22	299000000	2.2	40	256 qam	21
23	307000000	2.2	40	256 qam	22
24	315000000	2.5	40	256 qam	23

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	23	0
2	Locked	38.9	482	0
3	Locked	40.3	306	0
4	Locked	40.3	206	0
5	Locked	40.3	194	0
6	Locked	40.9	190	0
7	Locked	40.3	116	0
8	Locked	40.9	126	0
9	Locked	40.3	101	0
10	Locked	40.9	60	0
11	Locked	40.3	61	0
12	Locked	40.9	31	0
13	Locked	40.3	33	0
14	Locked	40.3	38	0
15	Locked	40.3	28	0
16	Locked	40.3	40	0
17	Locked	40.3	32	0
18	Locked	40.3	122	0
19	Locked	40.3	29	0
20	Locked	40.3	20	0
21	Locked	40.9	21	0
22	Locked	40.9	26	0
23	Locked	40.3	27	0
24	Locked	40.3	33	0

pstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	47.3	5120	64 qam	2
2	46200000	46.8	5120	64 qam	3
3	39400000	46.5	5120	64 qam	4
4	60300000	47.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

15:11:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2022 03:20:46	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2022 06:20:19	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

The stats look ok

Post the BQM link to "share live graph" so we can visualise any network disconnections.

[thewickedpicket]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/16f3fcd37ff4c92c4a30055cda57bebc4ad02084

[John_GS]

Hi thewickedpicket

Thanks for posting - sorry to hear of the broadband issues. I've done a system check today and no issues are showing, no outages, all levels are fine and no issues with the congestion or SNR levels. 

I did see on Wednesday the latency spiked but it has gone back to normal levels since.

Has everything been sorted? Let us know if we can assist further.

Best,

[thewickedpicket]

Hi It seemed to be a WiFi issue so I’ve just put the router in modem mode and installed an ASUS ax88u router for WiFi. Hopefully this will fix things.