on 22-04-2021 10:50
Hi.
Recently my superhub 3 has started intermittently dropping connections on both wired and wifi. It drop on both wifi bands (2.4 & 5) and takes anywhere from 10 minutes to 45 minutes to regain a connection. It is happening more frequently usually 2-3 times a day at this point.
the connections always drop at the same time, meaning wired always goes down at the same time as wifi and vice-versa.
I have followed every bit of advice on the help section of the website, I have downloaded the virgin media connect app and I have reset and restarted the router multiple times.
All of the hardware is correctly installed, connections are tight on the cables. Ethernet cables properly connected to router and devices etc.
please could anyone advise me on what the problem could be and any possible soloutions?
on 22-04-2021 10:53
set up a BQM - once set up, find the Live Graph and click "Create Sharing Link" - post that back here.
it'll take 24h to get a decent data set.
you may as well post up your router status detail too..
browse to your hub on http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..
on 22-04-2021 14:18
DOWN:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 299000000 | 5 | 40 | 256 qam | 21 |
2 | 187000000 | 4.6 | 38 | 256 qam | 7 |
3 | 195000000 | 4.6 | 40 | 256 qam | 8 |
4 | 203000000 | 4.5 | 40 | 256 qam | 9 |
5 | 211000000 | 4.4 | 40 | 256 qam | 10 |
6 | 219000000 | 4 | 40 | 256 qam | 11 |
7 | 227000000 | 3.5 | 38 | 256 qam | 12 |
8 | 235000000 | 2.9 | 38 | 256 qam | 13 |
9 | 243000000 | 2.4 | 40 | 256 qam | 14 |
10 | 251000000 | 2.7 | 38 | 256 qam | 15 |
11 | 259000000 | 3.2 | 38 | 256 qam | 16 |
12 | 267000000 | 4 | 38 | 256 qam | 17 |
13 | 275000000 | 4.1 | 40 | 256 qam | 18 |
14 | 283000000 | 4.5 | 40 | 256 qam | 19 |
15 | 291000000 | 4.8 | 40 | 256 qam | 20 |
16 | 307000000 | 5.3 | 40 | 256 qam | 22 |
17 | 315000000 | 5.1 | 40 | 256 qam | 23 |
18 | 323000000 | 5.5 | 40 | 256 qam | 24 |
19 | 331000000 | 5.5 | 40 | 256 qam | 25 |
20 | 371000000 | 4.5 | 40 | 256 qam | 26 |
21 | 379000000 | 4.5 | 40 | 256 qam | 27 |
22 | 387000000 | 4.5 | 40 | 256 qam | 28 |
23 | 395000000 | 4.5 | 40 | 256 qam | 29 |
24 | 403000000 | 4.5 | 40 | 256 qam | 30 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 18 | 0 |
2 | Locked | 38.9 | 18 | 0 |
3 | Locked | 40.3 | 18 | 0 |
4 | Locked | 40.9 | 17 | 0 |
5 | Locked | 40.9 | 5 | 0 |
6 | Locked | 40.3 | 7 | 0 |
7 | Locked | 38.9 | 4 | 0 |
8 | Locked | 38.9 | 5 | 0 |
9 | Locked | 40.3 | 13 | 0 |
10 | Locked | 38.6 | 9 | 0 |
11 | Locked | 38.9 | 7 | 0 |
12 | Locked | 38.9 | 7 | 0 |
13 | Locked | 40.3 | 7 | 0 |
14 | Locked | 40.3 | 6 | 0 |
15 | Locked | 40.3 | 6 | 0 |
16 | Locked | 40.3 | 6 | 0 |
17 | Locked | 40.3 | 5 | 0 |
18 | Locked | 40.3 | 18 | 0 |
19 | Locked | 40.9 | 5 | 0 |
20 | Locked | 40.9 | 1 | 0 |
21 | Locked | 40.3 | 6 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 9 | 0 |
24 | Locked | 40.3 | 6 | 0 |
on 22-04-2021 14:19
UP
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800000 | 46.5 | 5120 | 64 qam | 4 |
2 | 32600039 | 46.5 | 5120 | 64 qam | 3 |
3 | 39400041 | 46.5 | 5120 | 64 qam | 2 |
4 | 46199998 | 46.5 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 22-04-2021 14:19
CONFIG
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | ewrkldJKDHSUBsgvca69834nc |
Primary Downstream Service Flow
SFID | 15511 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 15510 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 22-04-2021 14:20
BQM downloaded. Will upload date in 24hrs. Thankyou for your reply.
on 22-04-2021 14:21
on 22-04-2021 14:30
The BQM is running in a browser. Ive had it going for about 10 minutes but there are no graphs on there yet. Does it poll in real time?
on 22-04-2021 14:38
on 22-04-2021 17:44
Ah yeah, i see. Link here