Wired Connection ok but Wireless not so much?

[Danosaurus75]

My wired connection is fine but for a couple of weeks my wireless connection has not worked at all.

I have left the box off an restarted after a while and reset it but my box doesnt even show up on a list of available hubs.

I have a fairly new hub that was replaced about four months ago.

Please help!

[jbrennand]

Is it a Hub3 or Hub4?

Try a pinhole reset on it first as below. Report back
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Do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords will reset to those on the sticker. See if that sorts it.

[al_bear]

welcome to virgins hub these days wifi useless

[Gareth_L]

Hi Danosaurus75

How are things looking now?

Were you able to do that pinhole reset?

Gareth_L