Wifi

[HarriBurton]

We have recently moved into our new uni house. The wifi was already set up for us when we arrived and was working for the first week.

The wifi has now stopped working and we’re not quite sure why. We have reset the router multiple times, taken all of the wires out and left it for a few minutes - nothing works. The light is now yellow/orange. Can anyone help? Thanks.

[Anonymous]

Check for local issues on 0800 561 0061 and ensure that all cables and connections are tight and secure and not kinked or damaged. 

Try a 30 second pinhole reset of the hub with no ethernet connection. 

[HarriBurton]

Have tried all of that. I logged into the settings part and next to Internet, it says “access denied”.

How can I change this?

[Anonymous]

How are you accessing the settings? 

[HarriBurton]

Through this link - http://192.168.0.1/

Says “access denied” next to internet.

[Ayisha_B]

Hi @HarriBurton,

Welcome to our Community Forums and thanks for your post. 

Sorry to hear you're having some issues with our broadband service.

I've not been able to locate the details on our system so just checking in to see if you're still having problems?

Let us know so we can offer further support if needed 🙂