on 15-12-2021 15:58
Hi is there anyone that can help. I pay for the M500 broadband but the wifi is just terrible. Upstairs it keeps dropping all the time and kicking us off everything. I check the speeds regularly and everyday around 4pm the download speeds goes to 20mb? Surely that's no right and I'm not really sure what to do. Even if I've hard wired some of the devices, ps and tvs. They are still lagging and jumping. I cant seam to get a hold of anyone at virgin to help. I was advised to upgrade to the M500 to help but its actually worse than the last speed I was on and a lot more money. Any help would be greatly appreciated.
on 15-12-2021 16:12
on 15-12-2021 19:51
It's just a wifi issue this happens every night from 4pm onwards, doesn't matter what is connect, our phones, smart tvs or consoles they all drop out and lag. And have numerous crashes every night. I have the hub 3 on the M500. The lights are all off just the white light at the bottom. I check that every night but it always says there is no faults. Just not sure what to do as I have only upgraded recently as was on M200 but it actually feels worse. I have the connect app and it says the WiFi is fine but it just keeps crashing everything, I live in a 2 bedroom house and it's not the biggest so nothing is really far from router anyways. Any help would greatly appreciate
on 19-12-2021 17:33
Hello @Jamieusher29,
Welcome back, thanks for posting.
I am sorry for any issues with your Wi-Fi.
Are you also having the same issues on your wired connection?
Many thanks,
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on 20-12-2021 15:25