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Wifi

My wifi just keeps dropping, goes for 60 seconds then comes back, multiple times a day for last week.  Spend considerable money on virgin package and service is appealing at the moment. Attempting college zoom calls is impossible. Any ideas techi people. Thanks in advance.

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Alessandro Volta
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Re: Wifi

Does a wired connection also drop?

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Re: Wifi

Hi Tazybird

 

Thanks for posting. My apologies for the delayed reply and the WiFi issues.

 

I've ran a check today and no issues are showing. All levels are in spec. I hope everything is sorted. 

 

If not, do you have a smartphone? If the issue is purely WiFi, please download our Connect app free of charge from the phone's app store. You'll then be able to do a wireless scan in the property and either optimise the connection where possible or, it will prompt you to order a booster. You can find out more here

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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