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LauraS112
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Wifi

My Samsung J4plus did a software upgrade.  Since then my wifi keeps dropping out. I did a complete factory reset but still having issues.  Someone suggested there might be an issue with the connection to virgin, although it is happening with other networks sometimes too. 

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Re: Wifi

Good Afternoon LauraS112,

 

Thanks for coming to our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having an issue with Wi-Fi services since your recent software update.

 

Can you tell me if you've advised Samsung of this issue? If this is happening with other broadband suppliers it sounds like an issue with the update that Android has issued for this device

 

Kindest regards,

 

David

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LauraS112
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Re: Wifi

Hi David.  

Yes,  I've been in touch with Samsung and told them I'm sure it is to do with recent upgrade. They've taken me through all the ways to resolve this and are now talking about sending the phone away.  I don't want to do that if there is a chance the next upgrade may resolve tbe issue. 

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