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Wifi working fine but I have a solid red light on the box

Altior1
Joining in

Wifi working fine but I have a solid red light on the box. Have tried to reboot & switched the box off over night but still have this red night? Do I need a new box?

2 REPLIES 2

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there Altior1,

Thanks for your post and welcome to the community.

Many apologies for the issues faced with the box, this would signal that it may need replacing by our team.

So we can investigate this further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

Kain

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for your cooperation over PM Altior1,

That appointment has been booked in for you.

If you do need to reschedule at any point you can via MyVM.

Let us know how it goes!

Regards,

Kain