Wifi unsable due to constant dropouts

[sohanp]

Dear All,

Is anyone else constantly having their internet connection dropout regardless of you are connected via Wifi or LAN cable ? I have now had this problem coming up for over a week, but the last 2 days have been horrible with connecting dropping quite frequently (every 5 - 10 mins).

The constant drop out is making it very hard to do anything, especially WFH as the VPN connecting to work is lost each time. I have tried all of the usual things like rebooting the router, resetting to factory setting, but the problems seems to continue and affecting everyone in the house.

What is now even strange is that the Virgin TV signal has also started to play up as you can see in thel inked picture / video with distorted signal - The Tivo box actually shows signal strength of 93% when I was having these distorted images !!

https://ibb.co/h1MpHjL 

https://streamable.com/kz0hh2 

Any ideas on what the cause could be, or the solution as I am now having to think about getting a Mobile WiFi unit as cannot continue WFH with such a poor and unreliable WiFi, and no longer able to watch certain channels on Virgin due to the signal issues.

The below is status on the router :

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	203000000	Locked
Ranged Upstream Channel (Hz)	32600055	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	-1.7	38	256 qam	9
2	211000000	-1.7	38	256 qam	10
3	219000000	-1.9	38	256 qam	11
4	227000000	-2	38	256 qam	12
5	235000000	-2.4	38	256 qam	13
6	243000000	-2.9	38	256 qam	14
7	251000000	-3.7	38	256 qam	15
8	259000000	-4.4	37	256 qam	16
9	267000000	-3.2	38	256 qam	17
10	275000000	-3	38	256 qam	18
11	283000000	-2.7	38	256 qam	19
12	291000000	-2.7	38	256 qam	20
13	299000000	-2.5	38	256 qam	21
14	307000000	-2.9	38	256 qam	22
15	315000000	-2.7	37	256 qam	23
16	323000000	-3	37	256 qam	24
17	331000000	-3	37	256 qam	25
18	371000000	-3.5	37	256 qam	26
19	379000000	-4.7	37	256 qam	27
20	387000000	-5.2	37	256 qam	28
21	395000000	-5.2	36	256 qam	29
22	403000000	-5	37	256 qam	30
23	411000000	-4.9	36	256 qam	31
24	419000000	-4.7	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	9	0
2	Locked	38.9	21	0
3	Locked	38.6	13	0
4	Locked	38.6	9	0
5	Locked	38.6	10	0
6	Locked	38.6	9	0
7	Locked	38.6	9	0
8	Locked	37.6	24	0
9	Locked	38.6	18	0
10	Locked	38.6	10	0
11	Locked	38.6	13	0
12	Locked	38.9	8	0
13	Locked	38.6	18	0
14	Locked	38.6	12	0
15	Locked	37.6	13	0
16	Locked	37.3	28	0
17	Locked	37.6	3	0
18	Locked	37.3	15	0
19	Locked	37.3	10	0
20	Locked	37.3	45	0
21	Locked	36.6	34	0
22	Locked	37.3	28	0
23	Locked	36.6	19	0
24	Locked	37.3	26	0

[Nathanp1]

Hi, I’ve posted about an identical problem. My BQM looks very similar to yours, Sohan. The red bars usually coincide with the green flashing lights on my hub 3, but not always.

[sohanp]

Thanks - I wonder if this is a recent common problem with virgin ?

my router only shows the green light when I reboot the router before it establishes connection. Once this is done, I don’t get any other light apart from the solid red light 

[Nathanp1]

Hi Sohan. My BQM shows the dropped packets red bar starting at around  the same time as yours last night, 23:51, and my red bars today have been at similar times to yours. I’m in the Cardiff area

[sohanp]

Is yours only last night ?

I posted other pictures of mine and I have the same happen each day since I installed BQM. I think the pictures are still going through the admin approval but I have lost packets red bar for most part of the day apart from early morning and evening. I am in the Surrey area 

[Nathanp1]

I only installed BQM a week ago. The loss of internet and green flashing lights occur at least once a week, this has been going on for years, sometimes for 3 consecutive days. The red bars have appeared on BQM about 5 days in the last week

[Alex_RM]

Thanks for sending those details over,

I've arranged an engineer visit for you, you can view the time and date of your appointment via your online account here

Alex_Rm

[sohanp]

Thanks

[Gareth_L]

Hello sohanp

Thanks for your post 

I have been able to locate your Hub etc from here

Can I ask how the engineers visit went?

How is the connection now 

Gareth_L