Wifi siglnal keeps dropping. 2.4ghz and 5ghz

[BroccaBrad]

For a while now i've noticed that we've been having a few issues with our internet. First the speed which was then sorted and now we keep getting a loss of signal from the wifi for a moment then it comes back on. This is causing our tv's and other devices to stop working from time to time. We currently have the Super Hub 2. I've done all troubleshooting steps and nothing is showing up. 

Is it possible to do any tests on your end to see if there's a problem with the hub or even wiring?

[Natalie_L]

Hi BroccaBrad, 

Welcome to the Community and thank you for getting in touch. 

I am sorry to hear you have been experiencing some issues with the service.

I would like to run some checks from our side but I am having trouble locating your account. With that being the case, I will pop you over a quick private message to grab the details and then we can continue to work through this here. 

I will pop the message over to you now and you will find this via the purple envelope on the top right of this page. 

Thank you