Wifi pod

[RachD86]

I’ve tried to download the connect app to order wifi pods after doing the wifi test as it shows poor coverage in a room I want to work in.

it won’t give me an option for a pod and when I ring the option I press just tells me I gave issues and hands up how can I order a pod? 

[jbrennand]

What VM package are you on?

Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. Its now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

[RachD86]

How do I know what GB I’m on? Tried calling no use tried the app no use.

[jbrennand]

It will be what you signed up for. It will state it on your online account

[RachD86]

 That’s al it says ?

[jbrennand]

So as my message above said, as you are on the Volt package the Pod(s) are Free to you.

Follow the instructions in message 2.

[RachD86]

it doesn’t work the website just takes me to max but doesn’t tell me what to do. The app doesn’t send the the link to order the pods and neither does it when I rang so what can I do? 

[jbrennand]

What happened when you called 0800 064 3850 ?

[Matthew_ML]

Hey RachD86, thank you for reaching out and I am sorry to hear you are having some issues trying to get a pod ordered.

Not to worry I will be able to help you with this, I am going to send you a PM, please look out for the purple envelope. Thanks