Hi I've yet to sort mine out this weekend as wife working from home so can't interrupt the internet connection.
I was told to try the following, but I was told the WiFi Pods need to be linked to your new hub 4 Mac address in order to work, but customer services tells me different
First please let ensure that the set up is done properly , It is very simple to set up the Intelligent WiFi Pods. If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete.
•The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
•Channel Optimisation must be left on
•The SSIDs must be the same and broadcast enabled
•The Passphrases of the SSIDs must match
As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home.
Note: If the light in the Pod doesn't turn off after the initialisation period then please follow the troubleshooting process found by selecting 'Connection' from the Broadband main menu and selecting 'Pods / Boosters / Powerline' as one of the conection methods.
Click here for placement tips
•Ideally choose somewhere roughly halfway between where you are experiencing poor WiFi signal and your Hub (no more than one floor or two rooms apart from each other).
•Your WiFi Pod connects via WiFi to your Hub, so it’s crucial your Hub is out in the open (not tucked behind the TV) and your WiFi Pod is plugged into a socket with a good amount of open space around it.
•If you have a second or third WiFi Pod, repeat the process and place them halfway between your Hub/existing WiFi Pod and the area of poor WiFi signal. They will all work together to improve your coverage.
Once plugged in the light on the Pod will go through an initialisation sequence, when completed, the light will turn off and the Pod will be functional."
Let me know if this works for you
