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jasineil2010 · ‎06-02-2023

Wifi pod not working. Constant intermittent internet. Absolutely pee off at Virgin

jbrennand · ‎06-02-2023

Do you mean it is "broken" ? - if so call it in as a fault.

Or do you mean it hasn't solved the wifi issues you were having? If so call in and get the extra pod(s).

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Adduxi · ‎06-02-2023

The location of the Pod is crucial. It should be sited within range of the Hub, and not in the blackspot. If this is not enough to get a wifi signal, then an additional Pod(s) will be needed to bridge the gap.

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jasineil2010 · ‎08-02-2023

What on earth is the point of it being insite of the router. If you black spot is upstairs. In the instruction video it has a pic of a hub downstairs and pod on the landing. Which is were mine is. Whether I need another one or not. Dose this mean Virgin can't provide a good enough gub to send signal around a small house. ?

jasineil2010 · ‎08-02-2023

The small lights starts of blue blinks then no light at all. And then not found on (the fantastic connect App) Does this mean its broken? I have no idea

jasineil2010 · ‎08-02-2023

Hub *

Martin_N · ‎10-02-2023

Hi jasineil2010,

Thank you for your post. I am sorry to hear about the issues you've been having with your WiFi pods.

Have you checked out this link for help: https://www.virginmedia.com/help/booster-and-wi-fi-pods

^Martin

jasineil2010 · ‎11-02-2023

Yes. I found it a complete waste of time. It has as much infomation about wifi pods than if you were reading about how to make a beef casserole with a house brick as your guide

Adduxi · ‎11-02-2023

@jasineil2010 wrote:
What on earth is the point of it being insite of the router. If you black spot is upstairs. In the instruction video it has a pic of a hub downstairs and pod on the landing. Which is were mine is. Whether I need another one or not. Dose this mean Virgin can't provide a good enough gub to send signal around a small house. ?

You have to understand how the Pods work. If they are too far apart, the wifi signal will not bridge the gap. So, there is no point in putting a Pod in a wifi black spot. If your property does not work well with wifi, it may be you need powerline adapters.

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jasineil2010 · ‎11-02-2023

I only have 1 wifi pod. What would be the point of putting it in same room