on 10-07-2021 11:19
Very poor wifi in most of my house with hub 3 . Been recently sent a wifi pod . Tried 3 different locations each for several hours - the white light just keeps flashing . And no improved wifi . Any ideas please ?
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10-07-2021 13:59 - edited 10-07-2021 14:02
Check your hub settings under Advanced, Wireless settings to make sure that channel optimisation is set to on and the same SSID is being used for both WiFi bands.
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on 10-07-2021 13:52
Try connecting the pod as near to the Hub as possible. Once paired you should be able to move it further away.
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10-07-2021 13:59 - edited 10-07-2021 14:02
Check your hub settings under Advanced, Wireless settings to make sure that channel optimisation is set to on and the same SSID is being used for both WiFi bands.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 10-07-2021 15:23
Thanks , but We left it in socket right next to hub for 24 hours - no luck
on 10-07-2021 15:49
@Psjc1 wrote:Thanks , but We left it in socket right next to hub for 24 hours - no luck
Have you checked the Hub settings as per post 3?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 12-07-2021 13:26
Hello Psjc1
Thanks for your post
Sorry to hear the Pod is not working as it should
Have you been able to follow the steps that @Graham_A has kindly suggested?
Gareth_L
on 18-07-2021 07:06
Managed to speak to someone at Virgin - there was a problem with the connected channel - took nearly an hour on the phone but they sorted it in the end , thanks.
on 18-07-2021 09:26
Hi @Psjc1,
Thanks for coming back to us with an update.
We are glad to hear our team was able to get this sorted for you 🙂
Enjoy the rest of your weekend.