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Njg1308
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Wifi out of range ?

OK so we've had a few problems lately with our Internet connection. It's constantly dropping out and the hub needs to be rebooted at least once a week. Yesterday our devices lost connection again, this time when checking connection on each device it said WiFi out of range? All lights were on the hub, it has been rebooted and still no connection. Any ideas? I know our hub isn't one of the upto date ones, could this be the problem??

Thanks 

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Dave_cq
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Re: Wifi out of range ?

One possibility is that you are experiencing WiFi interference from a neighbour using the same channel.  Try changing the channel manually but stick to channels 1, 6 or 11.   https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Forum Team (Retired) Nicola_C
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Re: Wifi out of range ?

Hello Njg1308

Sorry you are having problems, the line, hub and area stats are all looking good. I wonder if Dave has a point as the hub is reporting the wireless channel set to 3, this is an overlapping channel by the way so perhaps with hindsight it may be worth thinking about Getting the best WiFi Signal

Thank you

Nicola

Virgin Media Forum Team
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Njg1308
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Re: Wifi out of range ?

We change the WiFi channel on a regular basis because we seem to have a lot of issues lately. The hub itself keeps resetting itself back to its original settings. It has done this several times in the last few months. Our hub is a good 5/7 years old is it possible we need an upgrade?? 

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Forum Team (Retired) Heather_J
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Re: Wifi out of range ?

Hello Njg1308, 

Thanks for the additional info Smiley Very Happy

Really sorry for the on-going connection problems. Your Hub shouldn't be rebooting or reverting back to defaults, that's not normal. I#ll drop you a PM (purple envelope, top right) so we can arrange for a replacement to be delivered. 

Take care. 

Heather_J

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