Wifi not available for a part of the day?

[Abu1]

Spoiler

Hi been having problems since joining, WiFi is intermittent throughout the day mainly between 12pm and 6pm. Have had 3 new hubs still the same, there is no restrictions, it is currently not working and is 2am! Don't know what to do, has anyone has same experience, how do I resolve?

[Client62]

Check for a known local fault on 0800 561 0061 - it is an automated service

This number often has details of an issue long before the web links.

[Abu1]

Thanks, but it happens everyday for a period of time 😞

[Robert_P]

Hello Abu1

Apologies for the broadband connection issues over your wireless network, we appreciate you taking the time to raise this via the forums and welcome to the community.

From checking the connection and equipment, all of the levels and spec's appear to be within the ranges we'd expect. The speeds appear to be averaging 272mbs download and 24mbs to the hub. We have these tips available to help with broadband issues:

• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking
• Slow speeds - https://virg.in/SpeedUp
• Speed test - virg.in/speedtest

When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.

We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.

Rob