Wifi no internet

[grahamclark87]

I am connected to WiFi but my devices say I have no Internet, is this something I am doing wrong or a problem with the hub?

[lotharmat]

What hub is it?

[grahamclark87]

It's the hub 3

[lotharmat]

Have you tried doing a hard reset?

Make sure you can read all the default passwords on the base of the Hub before you do this

Unplug all ethernet cables

With the power on and the co-ax connected; press and hold the reset switch with a paperclip or sim removal tool for at least 60 seconds.

Allow 10 minutes to reboot, reset and stabilise

[Hayley_S]

Hello @grahamclark87,

Welcome to the community page, thank you for posting on here.

I am sorry to see that you are having problems with your internet.

I have located your account using your forums details, have you recently upgraded your services? I am unable to see an issue with your equipment, also no outages in your area.

Also do try the advice provided by @lotharmat 🙂

Many thanks,